BSA
What dialogue should we be using when Marriott Bonvoy members check-in?
"Thank you for being a Gold Elite member with us"
What sport do Kobe Bryant, Stephen Curry, Lebron James all play?
Basketball
What does JW in the JW Marriott stand for?
John Willis
How many tiers are there in the Marriott Bonvoy program?
6 tiers
What is the 10/5 rule?
Which members should be asked to confirm if they want to use their late checkout benefit when they are checking in?
Platinum, Titanium & Ambassador.
Which game is always held on the first Sunday in February?
Superbowl
Name a famous James Cameron movie?
Titanic
What are 2 benefits for Gold Elite members?
25% more points
elite welcome gift points (250 pts)
2pm late checkout
enhanced room upgrade
What does L.E.A.R.N stand for?
Listen
Empathize
Apologize
Resolve
Notify
When a guest is using mobile check-in what is the dialogue we should be using?
"Thank you for using mobile check-in. We've been expecting you"
Who won the 2022 NBA finals?
Golden State Warriors
In Italy what is served in a gelateria?
Gelato
How many nights per year does a guest have to stay with us to earn Platinum status?
50-74 nights/year
Who picks out our hotel playlist?
Mitch
What is the last step of the check-in process?
Offer further assistance
What is the captains (Sean) favorite sport?
Hockey
What event will be taking place this weekend?
NYC Marathon
How many points per dollar spent do members earn?
What function do you use to clear printer in Fosse?
F11
What was our Brand Standard Audit Score?
88%
How many NBA championships did Michael Jordan win with the Chicago Bulls?
6
What day the hotel open?
2/14/2019
What ae the three-step verification for a mobile key?
ID verified
Verified CC
With how many bricks the Empire State Building made of?
10 million