It's all Functions
Guidelines of an outbound fax/email to obtain missing information for intake specialist
What is Missing Information - First and Second Attempts?
This is where a provider can go to find answers to almost all their questions.
What is the Learning Center/Zendesk?
Used to capture your hours worked, PTO accrued, Pay Stubs etc...
What is Paycor?
This is the Cohere Product where all prior authorizations (draft, approved & Pending) can be found.
What is the Portal?
Guidelines on how to work Faxes in the Intake queue.
What is Processing Faxes?
Cohere clinical guidelines, policies, and prior authorization lists.
What is Guidelines & Policies?
This department is in charge of Schedules, Time off, VTO, and who is working which function.
What is Business Planning?
This is where all logging, Queue management and contact information is held.
What is Salesforce?
Allows you to access the incoming fax assigned to that Service Request.
What is Connect to Fax?
Stay up to date with the newest features and news at Cohere
What is What's New at Cohere?
The Slack channel in which they post the schedule
What is Serviceops-intake?
This WI is used to authenticate a caller prior to providing any authorization information.
What is HIPAA Authentication Grid?
The Salesforce tab in a service request in which you send a fax
What is email?
Providers can come here to find the criteria needed by category for each procedure.
What is Review Criteria?
The place where you can view if a provider is active and/or send a temporary password
What is Okta?
The Universal tool used to communicate with fellow Coherians.
What is Slack?
The amount of time in between peer to peer attempts for Medicare standard cases
What is 6 hours?
The tab under "for providers" in which providers can find fax forms or check pre auth status
What is provider resources
The team who sends activation emails after registration
What is onboarding support?
A quick article with updates for all Coherians in Service Ops.
What is The Newsletter?