Verification
I am what you can send a customer when they dont know their PIN number.
A One Time Pin
How much do we charge to take a payment or setup a payment arrangement over the phone?
$10
How much do 2 lines cost on Essentials 55+ (TE) without autopay?
$65
I can help you switch from your other carrier without the financial burden!
Carrier Freedom
What is the short version of Just Upgrade My Phone?
JUMP!
If you have one of me you can pull up the account without verification in either system. Be careful i dont last forever!
What is a token
I want my bill to be due on the 8th of every month. What close date should be set for me and when will my online bill be available?
I am a feature that provides discounted calling from the US to other nations
Stateside International
Name one T-Mobile Tuesday offer thats always available.
Up to 30% off ski resorts. From Entertainment Ski (Entertainment Benefits Group).
Up to 30% off theme park admission. From Entertainment Benefits Group.
Ad-free radio weekends plus special entertainment all week long. From Pandora.
10¢ off per gallon with extended Gold status. From Shell.
T-Mobile Travel
This is the name of T-Mobiles leasing program.
Jump on Demand
I am the things you shouldnt share over the phone with the customer
What is CPNI
What is the suspension code used for high balance accounts?
HBLT
I stop your kiddos from buying more Candy Crush lives by billing them to the account
Content Block
I am a tool you can use to help you RESEARCH promo credits.
Research it Right
I am the tool you can use if a customer credit card was declined for an order to ensure they dont lose their place in line
Credit Card Update Tool
If my customer is not verified can we still do troubleshooting?
We can!
How much would it cost me if i wanted you to print 5 months of bills for me?
$20
I have trouble hearing and need a plan made just for me. What is the SOC code for hard of hearing and deaf customers?
MGDHH
I am trying to help my customer get their Boost Mobile device unlocked. What number should i tell them to call?
1-888-BOOST-4U
If i am running a T-Mobile Playground store where should i put my 4x2 Product box?
(Line-up wall)
If i am a celebrity or someone else important what is the VDN you need to transfer me too?
VDN: 66492
99988 must proceed the VDN
I am a foreign diplomat in Nevada wanting to buy something without paying taxes for it. What dates can i do this?
10/29/21 – 10/31/21
What is the SOC code i need to put as an instore rep for my demo phones?
CUBDEMO
I was a short form streaming platform that is no longer around. T-Mobile was giving me away for free for a limited time!
Quibi
This was the SKU for a product we once carried but no longer do as its not supported. What was it called? What date did we stop carrying it?
610214658746
CLPD SURF BLK KIT
8/21/2020