DYSB?
What is the main question to ask?
The wedding date
Where do you measure the outseam to?
From the waist to the curve of the foot.
Before asking for help from management, what do you do?
Come up with a possible solution!
What is the price you quote customers?
$99.99 (our lowest before tax!)
How many days in advance should an order be placed to avoid late fees?
8 days or more
What are ways you can match her enthusiasm?
Ask to see the ring, match tone of voice, ask questions about them!!!!
What measurements do you take to get the pant size?
1. Waist (-2)
2. Hip (-7)
If the guest is stuck between styles/options, what can you do to assist?
1. Ask Price range
2. Ask Overall vision
3. Ask their favorite color
4. Lay out their favorite options and help them eliminate the least favorite.
5. Ask what about the options they chose, why they like them.
What is the price of the 3 piece retail suit (reg fit)?
The slim fit?$169.99 (not including alts)
$189.99 (same)
What is the rush fee for an order being placed 4 days in advance?
2 days in advance?
$25
$50
List three ways to build a relationship with the bride?
1.Venue location
2. Bridesmaids colors/dresses
3. Ask about proposal!
4. Compliment her
5. Find something you have in common
6. Share experiences
What is the drop for an athletic build?
What is the drop for the average build?
What is the drop for a pear size build?
1. 8-10
2. 6-8
3. 4-6
If a guest calls with a complaint, what steps should you partake in solving the issue?
1. Listen to what they say
2. Apologize sincerely
3. Let them know we will look into it
4. Write a detailed note for management. (#, Name, Date they called, Trans #, explanation)
5. Follow up with management.
What is the price of the retail jackets?
$149.95 plus tax
How soon should the members of a wedding party be measured to qualify the event?
60 days after registering
What questions should you ask to find out what she wants? (Think outside the box)
1.Pinterest boards
2.Vision/theme
3.Colors
4. Personality of party
What do you do if your waist and hip measurement do not match?
Take the median number
If an order does not arrive and a customer is here to pick it up, what should you do?
1. Stay calm and don't worry the customer.
2. Track the package.
3. Call customer service and/or shipping (fedex/ups)
4. Assure the customer we will fix it or reimburse them.
5. Thank them for their patience.
What discount do you get if you are not renting a coat?
NONE, ITS NOT A FULL PACKAGE
At what point do couples start looking for tuxedos?
3-6 months before their wedding
What should you do to capture the sale when a bride says she is not ready to book in store?
Find ways to answer their problems and get their information as a lead to follow up with at a later date
Explain how to assess the fit to the customer
1. Start with the shirt pant and shoe
2. Have them stand in front of mirror
3. Explain to them why it does or does not fit.
4. Help them try on vest and coat.
5. Make sure is not pulling anywhere on the body (or shoulder pads hanging off shoulder to far)
6. Make sure there is not a big gap under arms on the vest.
7. Ask if they are comfortable
If a customer returns and you notice a balance, what do you do?
Make them aware and ask for payment. If they argue, charge card on file OR report to management.
What is the price to sell the XEBLK and the PXEBLK?
$229 for coat and $79 for pant
How far in advance should a bridesmaid get the dress ordered?
Bonus - why?
12-16 weeks is ideal - but at least 12 weeks in advance to the needed date.
All dresses need alterations and take time to come in from distributor