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Cars 1
Cars 2
Reservation Procedure
Vehicles
Reservation Policies
100
What is the code used to switch from the Canadian screen to the U.S. screen?
LOGIN (capital letters)
100
What command displays the estimated total cost when selected from an option line?
F8
100
What is the cancellation policy for a round trip non-event rental, and a One-way rental?
4 days prior to the date of pickup for a round trip non-event rental. No refund on One-Way rentals.
100
What is the maximum weight capacity for towing?
2500 lbs.
100
What do we include with each rental, at no extra cost?
Insurance and 24 - hour Travelers Assistance.
200
What is the code used to switch from the U.S. screen to the Canadian screen?
CHGLOC (capital letters)
200
What command saves the customer information as a lead?
F2
200
What percent commission do we pay travel agents?
5%
200
What is the daily charge for towing?
$12
200
What type of rental do we not provide Insurance?
Corporate rentals.
300
What command saves changes to a reservation?
F1
300
What rentals do not qualify for a Special?
Same Day rentals, One Way rentals, and rentals that do not meet the required guidelines.
300
What percent discount do we give travel agents on personal rentals?
20%
300
What is the minimum age requirement to drive an RV?
21 years of age.
300
What days of the week can we not process same day rentals?
Saturdays, Sundays, and Holidays.
400
What command resets the current menu, on the option line?
F3
400
Which command do we use to display the minimum amount of nights requirement?
R
400
What type of reservation must go through an approval process in order to reserve?
One - Way.
400
What's the oldest RV we carry on our rental fleet?
2006
400
Who makes changes to reservations starting with the letter J?
International reservations department.
500
What command will bring up the options menu where kits, towing, etc. can be found?
Shift + F5
500
What command allows changes to the status of a reservation?
M
500
What is a proper greeting?
Thank You for calling Cruise America, this is -------, how may I help you?
500
What is the insurance charge; if 21-24 years of age?
$25/day
500
Who makes changes to One-Way reservations once filled?
Travelers Assistance.