NTK from 07/24
What is the (TFN) number that should be used for Pension related question.
855-604-6221
United Healthcare Digital Health Plan ID Cards, Effective September 2023, additional paperless settings will be available to UHC members Yes/NO
No August 2023
Spousal Surcharge does not apply when.
1.The spouse has access to a non-employer plan, (such as Medicare, Medicaid, retiree coverage, or TRICARE)
.2. Employee and spouse both work for FedEx and are covered on the same plan
At the start of your calls what system do you access first.
OCM prior to other systems
If a FedEx employee is requesting a verification or termination of employment letter who must they contact.
What is the (TFN) for retiree Health Benefit questions.
888-715-1911
What's the first measurement dates for part-time employee to determine benefits eligibility.
Measurement dates are: 10/2/2023 - 10/1/2024
For all enrollment calls what tool do we use.
FedEx Benefit Enrollment Options Tool
For EFS supported calls do we warm conference or cold transfer.
warm conference
Name the six different OPCO's
CUSTOM CRITICAL
ENTERPRISE/
EXPRESS (ENT/PBOC)
FREIGHT
GROUND
OFFICE
SUPPLY CHAIN (GE
For questions related to 401K, what is the phone number, available time and website
Newly hired/newly eligible part-time employees (Hired after 6/1/23), Must meet weekly average of 12 hours paid minimum during what time period.
6/2/2023 - 9/1/2023
DO Healthcare Flexible Spending Account (HCFSA) contributions rolls over annually.
No/EE must enroll during ABE
When do we transfer members to FedEx HR.
unless process in the OHCA or PSG directs to do so.
A QMCSO is a Qualifying Life Event which means the employee can add coverage or dependent can be added or dropped at any time if the court order is provided. How long does EE have to make changes to the default coverage.
Employee will have 20 days
What is the address and Website for Pre-retiree and Retiree
Website: www.retirement.fedex.com
Address:
FedEx Retirement Service Center
PO Box 563992
Charlotte, NC 28256-3992
If ineligible after 9/1/23 (employees who have not worked sufficient hours), employees will be measured in three 4-month periods to determine eligibility, What are the dates.
If a member is reporting a Divorce outside of the 31-day window will the employee see a reduction in there premium.
no/the employee will not see a reduction in premium, even if they change tiers, until the following plan year.
When do we refer members to WTW.
unless process in the OHCA or PSG directs to do so.
Employees can submit documentation in one of these ways what are they.
For MetLife and AD&D certificates are available on the choose Well Care Connect Yes/No
Yes
If Working Spouse Surcharge Verification information is not provided to verify spouses' eligibility, the working spouse surcharge will be added in the amount of 200.00, Yes/No
No/150.00
Staff should assist with general questions that may come up or warm transfer to Calibrate for enrollment or other detailed questions. What the phone number.
844-225-6569
Name all the Care Pathways in OCM.
. Managing your family's coverage
. Additional benefit questions
. Healthcare financial accounts
. Finding care for your mental health
. Wellness and prevention
. Help through hardships
. Growing your family
. Loss of a loved one
. Diabetes
. Cancer
. Introduction to your benefits
. Using your health benefits
. Virtual visits
3 Part question: An Enrollment Appeal is intended for members who had special circumstances preventing them from enrolling in benefits within their event window. An appeal is required to be submitted with what requirements/and how can EE send in appeal / what important information that we also need to provide.
The employee can send the appeal in one of the following ways:
The FedEx Appeals Committee will review appeals to make sure plan guidelines were followed. If followed correctly, denials will be upheld.
Appeals are received and acknowledged by FedEx within 15 business days.
A response to the appeal may take up to 60 business days.