Pricing and Promotions
General Knowledge
What would your SME say?
Day to Day
25

What speeds does infinite Plan go to after threshold?

What is 512 kbps 

FAQ1146 / FAQ1123

25

How many MAX lines could a regular consumer get?

What is 10

25

What is the Upfront Edge program Policy

Upfront Edge helps to lower the monthly financing payments for your device. At the end of the term, you’ll need to settle the Upfront Edge amount by either returning your phone or repaying your Upfront Edge amount

25

If you cannot be at work today, what is the protocol to follow?

What is telling manager + MyView submission

50

What is the Return Policy for wireless?

What is 30 days


50

Who is eligible to get Migration plans?

What is Chatr, Pay as you go Fido, Pay as you go Rogers

50

What is Rogers Premium Device protection?

Device Protection plan provides customers extended device replacement and repair options for their device. The plan also provides first phone screen break at no extra charge, device replacement for loss/stolen and convenient and fast repair options for Apple and Android devices

50

When and where do you do Round 2 Vacation bid for 2024?

What is MyView and Nov 13-25

75

If I'm a snowbird and like to go down to the US from Jan – March, how much does it cost to put my cellphone on pause?

What is $30/ month + device cost 

OFR8411

75

What is the Cantonese / Mandarin Customer service hotline?

What is 1-800 787 7953 

Ctc412

75

What is the Rogers Preferred Program?

The Rogers Preferred Program site allows customers working at eligible companies to get a passcode quickly and easily receive exclusive pricing (discount on eligible price plans) through a new activation

75

Where can I see my CSAT scores?

What is Customer Satisfaction Survey Tool

100

What are the converged offers in Ontario? And how much do they get on the MAIN line?

What is $30 off -

OFR10347

100

What 4 pieces of information do I need to get a STUDENT RPP code from virtual floor support?

What is full name of customer, Province, school they attend, student number

100

What is the 1source document that provides info about $20 discount on the monthly service fee (MSF) for Customers with Disabilities?

OFR3142 $20 Discount on monthly service fee for customers with disabilities

100

How do I put in an amendment for staying on a long call?

What is go to myview, schedule amendment, Code = SHOT

150

What is the 1source document that provides reference to the $120 one-time bill credit which can be reactively offered to customers who are getting new activation with device financing?

What is TAGSRA5EK OFR9652

150

What to do if you are in Oneview doing an order, and a popup appears and says Tech error, what do you do?

What is Clear Chrome cache / history if still doesn’t work Pivot to V21

150

What is Roam like Home is and what are the costs?

Roam Like Home allows most postpaid customers to use their phone like they do at home in over 185 destinations around the world. Customers can use the talk, text and data included in their plan for a low daily fee. In the US its 12 a day to a maximum of 20 days, international its 15 a day to a max of 20 days

150

Where can I see my own payslip?

What is HR Connect/quick links/view my payslip