6.2
Who assists guests throughout various stages of the guest experience cycle?
Front Desk Agent
Guests who depart early from the hotel, prior to the date designated on their original reservation?
Understay
The front desk manager is responsible for what?
Management of labor productivity and expenses
Who created Disney?
Walt Disney
Where does Barbie live in Barbie Life in the Dreamhouse?
Malibu
What does CRO stand for?
Central Reservation Office
What do hotels use to anticipate future business performance based on the arrivals and departures?
Forecasting
The front office manager is responsible for what?
Who was the first Disney Princess?
Snow White
When did the first Barbie doll come out?
1959
What is the valet attendant responsible for?
The exchange of vehicle keys for parking tags and may park vehicles
Guestroom that is staying occupied for at least one more night. The guest is not expected to check out.
Stayover
What safety procedures should be followed by a front desk agent?
Confirm Identity of the guest, Confirm the number of keys needed, check out date
Who likes to fix toys, dolls, and stuffed animals?
Doc McStuffins
Which Barbie movie is similar to Barbie as the Princess and the Pauper?
Barbie: The Princess and the Popstar
The computer system that allows a hotel(or group of hotels) to manage the capabilities of the front office.
Property Management System
Communication is what?
Communication is key for front office performance
What does DSS stand for?
Data Security Standards
What is the name of the show that has a young troll, and a dragon?
Wallykazam!
What is the most popular Barbie doll?
"Totally Haur Barbie"
What is the Private Branch Exchange (PBX) operator responsible for?
Answering the phones at the incoming switchboard and then transferring or directing the caller to the appropiate person or department
A measurement that determines the number of agents that need to be scheduled based on the number of occupied rooms.
Productivity Standard
The segment of the financial industry that governs the use of all electronic forms of payment and payment card industry industry data security standards to ensure guest privacy and safety
Payment Card Industry
In The Proud Family, what is the name of Suga Mama's dog?
Puff
In the movie, Barbie and the Magic of Pegasus, how did Brietta turn into a pegasus?
The King refused Wenlock's request to marry Brietta, and Wenlock turned her into a pegasus