Operations
What is the maximum weight for returned used capsules?
35lbs
What does TQM stand for?
Technical Quality Management
Where is our emergency response meet-up?
first meet-up is in front of its sugar
second meet-up is at the cable cars
What does FIFO and FEFO stand for?
FIFO: First In First Out
FEFO: First Expired First Out
Fill in the blank:
For AR orders, you need a minimum of $__ to receive __% of your order.
For AR orders, you need a minimum of $75 to receive 10% of your order.
The counterfit detection device must be used to check what bills?
$50 and $100 bills
What is the Nespresso ladder rule?
1. Employees shall not exceed 6 feet in height
2. Ladders shall not exceed 8 feet in height
3. Stock or items that employees are expected to access shall not exceed 12 feet in height
4. A ladder shall have a dedicated storage location to ensure it is easily located
What does A.L.I.C.E. stand for?
Alert
Lockdown
Inform
Counter
Evacuate
What stocks do returns go to?
R99
What does BCP stand for? Give an example of when we would use a BCP.
Business Continuity Plan
Example: Nessoft goes down, the BCP would be use EMT.
What is an example of a business continuity plan?
Example: When Nessoft goes down, our BCP is using EMT.
From the choices below, which one is an incident, crisis, or complaint?
1. Mia visits your boutique and buys ten sleeves. She returned the next day and said she was missing a sleeve.
2. Charlie arrives at your boutique and starts loudly complaining that the sleeve he purchased in your store last week had a bug in it!
3. Max contacts the COE and states she has contacted a lawyer and the news and is demanding financial compensation because her Nespresso cup broke and she was badly burned by the coffee inside.
1. Complain
2. Incident
3. Crisis
Name 8 major allergens.
Acceptable answers:
Milk, Eggs, Fish, Shellfish, Tree nuts, Peanuts, Wheat, Soybeans, or Sesame
What are the 5 S's? Must say in order.
1. Sort
2. Set in order
3. Shine
4. Standerdize
5. Sustain
Must say all correct.
What does C.R.E.M.A stand for?
Converse
Recommend
Educate
Measure
Advise