Documentation
Deceased
Movies/ Movie quotes
Jokes/Riddles
Know Your Team!
200
If customer gives consent to his wife to speak on his behalf, does the wife's name need to documented?
Yes!
200
What information do we provide caller when notifying us customer is deceased? (First notification)
The Estate Care Center’s website and
Everyday Banking phone number
200
"There's no place like home"
The Wizard of Oz (1939)
200
What runs around the whole yard without moving?
A fence
200
How many agents work in office?
5
500
Does HD agent, or WF agent's name need to be included on our notes?
Yes.!
500
What FAQs are provided for first notification customer's deceased?
All applicable FAQs to address the caller’s questions.
500
What is the name of Belle’s father in Beauty and the Beast?
Maurice
500
Creeping on its belly, curled into a ring.
Eyes forever open, beware its lethal sting.
Snake
500
Who dislikes customer that have to many questions?
Irene
800
If customer is with a website, general banking number or a mailing address to sent documention, does this information needs to be documented?
Yes!!!!
800
What scripting is used to verified Deceased Customer Account?
Verification deceased customer.
If the caller states that they are the authorized representative for the deceased customer account holder.
800
This movie has a yellow car called Bumble Bee.
Transformers
800
Mr. and Mrs. Mustard have six daughters and each daughter has one brother. How many people are in the Mustard family?
here are nine Mustards in the family. Since each daughter shares the same brother, there are six girls, one boy and Mr. and Mrs. Mustard.
800
Who can't pronounced condolences?
Tony
1000
Should mailing address be included on our notes for a check reissue?
Yes.
1000
What is our disposition for deceased first notification?
Deceased /Deceased Notification FAQ’s Provided
1000
I'm the king of the world!
Titanic
1000
You live in a one story house made entirely of redwood. What color would the stairs be?
What stairs????
You live in a one-story house.
1000
Who recenty had surgery?
Warren
1500
What information needs to be documented?
All information relevant to the call.
1500
What do we advised caller who is not the authorized reprentative of deceased account?
To have the representative of the deceased payees(s) contact us.
1500
"Mama Always Said, Life Was Like a Box of Chocolates. You Never Know What You're Gonna Get."
Forrest Gump (1994)
1500
What can you catch but not throw?
Cold
1500
Who does NOT follow the script verbatim?
All of you.!