Guest Amenities
When is the children's amenity delivered? Is it free for kids to take home with them?
The children's amenity is delivered at check in. It is not free but available for purchase for guests.
Where are amenities to be placed in the room?
NG amenities will be placed on the porch of each guest room to encourage southern living
What is a Relay device?
Radio
True
Who conducts golf cart training?
Director of Engineering- Brent Richardson
Who is responsible for delivering guest amenities?
Housemen will be responsible for delivering guest amenities to the guest room
What is the amenity for an NG3/NG4?
Lemonade
2 bagged homemade snacks
basket of fresh fruit + pickled jar
What is canary primarily used for?
Acquire guest credit cards
What should a team member do if a guest is angry to the point that it is considered dangerous?
Call your MOD and the Director of Engineering
What is the speed limit on property?
15 mph
When is an amenity to be delivered?
When a room is in clean status
What is the amenity for an NG2?
Iced tea with fresh lemon and a jar of simple syrup
Lemonade
2 bagged homemade snacks
pimento cheese and saltine sleeves
What is Book4Time used for?
Spa treatments and wellness experiences
Where is the fire evacuation area?
The parking lot of the Galley
T or F: Any violation of property policy related to golf cart use will result in disciplinary action up to and including termination of employment
True
What are 3 additional bedding accommodations that the hotel offers?
Rollaway, Crib, Child's Tent
Iced tea with fresh lemon and a jar of simple syrup
Lemonade
2 bagged homemade snacks
basket of fresh fruit + pickled jar
pimento cheese dip and slatine sleeve
List 3 items ALICE can be used for
Guest requests
Lost and found log
Bike log
Send text messages to guests
Internal requests for team members
Housekeeping room status tracking
Attempt to de-escalate the situation, grab your MOD to assist in talking to the guest, invite the guest to sit down and talk in another area away from other guests, avoid extensive apologies
What 3 things must happen before a team member can drive a golf cart?
Trained in golf cart safety, pass a road test, sign an acknowledgment of the golf cart policy
Bird matching game, magnifying glass, bug cage, fishing rod, bug identification book, connect 4, goggles
Who is responsible for delivering non-perishable amenities? Perishable amenities? Who is responsible for serving the amenity to the guests?
Housekeeping
IRD
Bell/Valet
List 3 items Opera can be used for
Create, view, change, and manage reservations
Check guests in and out
Check the Housekeeping status of a room
Update guest notes and preferences for future use
Assign room numbers and adjust room blocking
Generate reports used daily by the Guest Services team
If a guest becomes harmful or violent who should be called first?
911
What should you do if you encounter a guest while on a golf cart?
Smile, slow down, offer a ride to their destination, engage in conversation and pass on any preferences or important notes!