Hold/disposition
Documentation/FAQs
Movies
Unscramble words (Activities/Animals
Riddles
100

To avoid dead air we should check with the customer every what?

10 seconds.

100

In order to provided prompt servicing throughout the call we should do what? 

Always listen to customer attentively and avoid asking the customer to repeat the same information.

100

What characters died in Avengers End Game?

Tony Stark

Thanos

Black Widow

100

igpmacn

camping

100

I have cities, but no houses. I have mountains, but no trees. I have water, but no fish. What am I?

A map

200

What do you ask the caller before placing him/her on hold? 

Permission to them on hold. 

200

Caller wants clarity for Mediation program, what do you do? 

Provide FAQ What is mediation?

200

Who was freddy kruger favorite victim?

Sidney.

200

rgtie

tiger

200

What is seen in the middle of March and April that can’t be seen at the beginning or end of either month?

Letter "R".

300

What is consider an excessive hold? 

More than 3 min.
300

Should FAQs be documented if not provided to customer? 

No.

300

How many scream movies are there?

4.

300

kbbletlsaa

basketball

300

What fruit loves to go crazy and go wild?

Bananas

400

When would you show empathy?

Any major life events that the caller brings up, both positive and negative.

400

Customer stated he previously received two letters and compensation, what do you do?

Provide FAQ Will I receive more letters? 

400

This actor has been in many comedy movies. Some of his top movie and leading roless are: Dumb and Dumber, ace ventura, and the mask.

Jim Carrey.

400

pnatheel

elephant

400

What two things can you never eat for breakfast?

Lunch and dinner

500

Customer expressed frustration towards WF on the call, what is our disposition?

Complaint/Added to referral log

500

What do we offer customer when providing closing scripting? (verbatim)

Additional assistance.

500

What year and month was Chucky release?

November 1990.

500

nnnigur

running

500

What is orange and sounds like a parrot?

Carrot