Accuracy
What does B.O.B stand for?
Bottom of basket
Lunch breaks are _______
30 minutes!
How should we be greeting customers?
Good morning/Afternoon,
Do you have a business account with us?
Good morning/Afternoon,
Did you find everything okay today?
How do you check a bill?
Put the bill to the light and verify the face and line,
using a marker to test the paper,
you can scratch your nail against the body to verify the ridges
A customer asks, "Are you open?"
How do you respond?
"Hello, yes, I am open."
When an item is not on file or blocked, what are the correct steps to take?
Call over a member of leadership to verify the product and the supervisor will unblock / add the product on file. They will notify you when to scan again once it is ready for the POS.
You must request off ______ in advance
at minimum 2 weeks
A customer asks if you can double bag their groceries, how do you respond?
"Yes Ma'am/Sir. No problem."
Remember, bagging for each and every customer is a part of our role and provides excellent customer service.
At what point should you ask for a "cash drop"?
If you have $2,000.00 or more in your drawer.
The customer says: "Excuse me, that item had a sign for 30% off. But it still shows the regular price."
What is the appropriate response?
"No problem, ma'am/sir. If you look to the right of your screen, there is a discount section. There it will tell you of the discount amount." (walk over to the customer screen to point out where the customer can find this section.)
A customer has 3 items in their cart. They point at one of the items and state "I paid for that already."
How do you respond?
"May I see your receipt for the product?"
Call over a member of leadership to verify.
You receive an emergency phone call at the register.
What do you do?
Call over a member of leadership so they may take over your register to assist you. You will go to the breakroom to take the phone call 5 minutes or less.
Your neighbor cashier is trying to conversate with you while you have a customer what next steps do you take?
Tell you co-worker that you will talk with them after you have serviced all your customers and focus on the task at hand.
How much money is supposed to be in your till when opening up for the day?
$200.00
A member of leadership has requested a task of you that you do not agree with, what steps do you need to take?
1. complete the task
2. at the earliest convenience, speak with your manager using the proper chain of command to express your concerns.
What is the correct process to scan a case of meat?
Match the sanwa label to the manufacturer label, look for the green circle to match the weight (LB) on both. Ensure that the weight written is the pound (LB) and not killogram (KG)
What 3 things must be completed prior to punching in?
1. Personal items put away and/or stored in the lockers
2. You are in dress code
3. You have used the restroom (if applicable)
You are off the clock and walking to the breakroom when a customer stops you and asks for help.
How do you respond?
"Unfortunately, I am on break but let me lead you over to my supervisor for assistance."
Customer uses a business name but tries to use an EBT card. What do you do?
Kindly let the customer know that they cannot use EBT with a business account. Give them the option of taking the business name off or they can pay with a credit card, debit card or cash.
When is it appropriate to use your cellular device?
1. On your break.
2. Before you clock in and after you clock out.
3.If you have an emergency phone call that was discussed with management prior.
What is the correct process to ring up a flatbed?
Draw this on the board
One column at a time, scan each case, verify it went through, and marking each case with a black marker. Once finished count all cases on the flatbed and verify you have the same amount in the POS.
Your family member comes into the store to shop. They step into your line to check out. What do you do?
Kindly let them know that it is against company policy to check out family members and direct them to another line.
You are walking by the grocery department, when a customer walks over to you and says, "Excuse me, I need a case of this item."
How do you respond to the customer?
"Let me find someone in this department who can better assist you." lead the customer over to the grocery associate and state "My friend will help you with finding this item."
A customer hands you a $100 bill, you mark it with the counterfeit marker and the ink is black.
What do you do?
Call over leadership to verify and advise the customer if they have another form of payment. Do not hand the bill back over to the customer.
An irate customer has upset you; how do you handle yourself accordingly?
1. Calmly, let the customer know you are stepping away to get your manager.
2. To diffuse the situation, step completely away where the customer cannot see you.
3. Taking 5 minutes in the breakroom to regain your composure.