Services
The planning, design, implementation & support of an organization's IT systems.
What is IT Consulting?
A common type of malicious software.
What is a Virus?
Where he spent a few years in college, met his future wife and then moved on
What is SUNY New Paltz?
A common term for the initial contact point for technical assistance in a company.
What is a Help Desk?
A network cable that does not need hubs or switches for short distances.
What is Ethernet?
Keeping a copy of business data in a different location for safety.
What is Offsite Backup?
A technique used by attackers to trick employees into revealing sensitive information through deceptive emails.
What is Phishing?
His preferred type of alcohol
What is Whiskey?
When IT support fixes a problem for you online without visiting.
What is Remote Support?
The main circuit board of a computer, which holds the CPU, memory, and other components.
What is a Motherboard?
The practice of monitoring and managing computer systems and networks remotely.
What is Remote Monitoring and Management (RMM)?
This type of malware encrypts a victim's files, demanding payment to restore access.
What is Ransomware?
The amount of time he's been in business.
What is 22 years?
The process of tracking all hardware and software in an organization.
What is IT Asset Management?
The device you use to connect to the internet or local network.
What is a Router?
An IT support strategy where problems are fixed before users even know they exist.
What is Proactive Monitoring & Support?
Two Factor Authentication (2FA)
Multi-Factor Authentication (MFA)
What is Hiking / Cooking / Hosting?
An approach where IT services are provided and managed by an external company.
What is Outsourcing?
The brain of the computer where most calculations take place.
What is the CPU (Central Processing Unit)?
Managed service that involves monitoring and managing a company's network infrastructure.
What is Network Management?
This is what you call a simulated cyber attack used to evaluate the security of a system.
What is Penetration or 'Pen' Testing?
The amount of time he's been married to Tammy.
What is 21 years?
The strategy of having multiple support systems or personnel to ensure availability of IT support at all times.
What is Redundancy in IT Support?
A network security system that monitors and controls incoming and outgoing network traffic.
What is a Firewall?