Jeopardy!

Drugs

SalesForce

Conduent

AEI

Bonus!!

100

What tier drugs do we handle?

T1 and T2

100

What is the area in SF where you can see all documents?

Show All under the Documents area at the bottom of of the main page.

100

What is the name of our time keeping system?

FEPS

100

What are the names of the operation manager, PAS supervisor, and other PCC supervisor?

Jasmine, Angela, and Diane.

100

What does the error, "Ship Mode" mean and how do we handle it?

Rx is set to expire before order will ship out. Submit a request in the CET Escalation chat to see if a new NBD can be chosen.

200

Name all the drugs that our team currently handles.

Qulipta, Ubrelvy, Vraylar, Creon, Linzess and Viberzi.

200

This area will detail Viberzi orders that were placed by Medvantx.

Cases.

200

What is the number to the Conduent HD (Helpdesk)?

1-833-275-4457

200

What is the name of AbbVie's pharmacy?

Pharmacy Solutions

200

GET IT

Forget It!

300

Viberzi is usually shipped out in a quantity of?

90 days

300

This area will showcase call histories.

Activity Histories.

300

What are the Holidays that Conduent observes?

New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

300

In what city and state is the AbbVie headquarter located in?

North Chicago, IL

300

Once we receive a patient's application, how long does it take for the patient to be approved for our program?

Timeframe varies as it depends if the HCP application has been received, if there is any supporting docs that the PAS team needs, and etc.

400

What do you do if a Patient admits they are taking more medication than what is prescribed?

Report this as a potential AE.

400

What do we do with a patient's old shipping address?

Mark as inactive.

400

What is a critical rule you must adhere to in order to receive Holiday pay?

Must work the day scheduled before and after the holiday.

400

Before closing a call, what is the question we should ask callers after placing an order?

"Do you have any questions for our pharmacy team or myself?"

400

Downtown

500

How do Patients access the portal?

We do not have a portal for our drugs.... FOR NOW (Hint, hint!)

500

This field in the order screen tells when we can call a patient to place a new order.

Schedule Outreach Date.

500

When can you see your new PTO accruals?

Every pay period.

500

What team can we reach out to, to get an order expedited within 4 days?

CET

500

Caller states they stopped taking our medication because it was no longer effective for them. Is this a reportable event? If yes, why & under which reporting? If no, why

Yes, reportable event and it's an AE and a PQC