S.O.P.'s
Question about the Controlled Key SOP
What is Controlled Keys?
Transactions for Debit/Credit Cards and Check
What is a GCA?
003
What is a Paper Out?
This is one of the most important aspects of a floor attendant's role when interacting with players to ensure they have an enjoyable experience.
What is Customer Service?
7-minute timeframe to clock in early
What is a Grace-Period?
When a customer exchanges cash for chips or tokens, the cage cashier often provides this form of proof of the exchange.
What is a Ticket/Voucher?
000
What is a Reel Tilt?
Floor attendants ensure that players are adhering to this by monitoring their behavior and addressing any disputes or problems that arise.
What is Casino Etiquette?
This is the official report that must be filed with government agencies when a customer exchanges large sums of cash for chips.
What is a currency transaction report (CTR)?
Preventative Maintenance
What is a 006?
This report must be filed if a customer requests to exchange an unusually large amount of chips for cash, potentially flagging a suspicious activity.
What is a Suspicious Activity Report (SAR)?
Cage cashiers must monitor this to ensure that players do not exceed this limit for cashing in chips or gambling, according to federal law.
What is the $10,000 reporting threshold?
These machines can be linked together across multiple casinos, allowing the jackpot to grow larger as more players contribute.
What is a Wide Area Progressive
This is the regulation requiring casinos to keep detailed records of cash transactions over a certain amount to prevent criminal activities.
What is the Bank Secrecy Act (BSA)?