BAR
Beverages orders should be made within ____ and run to tables in ____.
What is two minutes and thirty seconds.
Car side greet times include the following:
• Greet guest at car within one minute & state when food will be out
• Say hello to the guest & confirm the guest name/car match the order
What are the 26 Points For Host SPA Standards?
Walk & talk with the Guest
Seating the guest
Table Turn
Sanitize table
Thank the guest and invite them back
LDIRTS should be ____ and not ___.
What is LDIRTS should be present/correct and not expired.
What are 3 Items we change every 4 hours?
Tongs
Cutting Boards
Hot wells
Describe the Perfect Margarita Prep & LDIRTS requirements,
• Sweet & Sour has LDIRTS, in shelf life
• Sweet & Sour is made with filtered water
• Sun Orchard Lime Juice is in shelf life & labeled correctly from freezer pull (includes walk-in/beer cooler)
What is Verify and Deliver the order?
Use the receipt or ticket, repeat the verified order
(including modifications) back to the guest, and confirm all items are in
the bags. AND Thank the guest & invite them to return .
New hire training expectations are as follows:
Check for completed Learning Plans of the five most recently hired Team Members.
• Validate that the courses in the Learning Plan were not all finished in one day.
• Validate that the Learning Plan is complete.
What are the 7 ingredients in PICO?
Tomatoes
Red onion
Cilantro
Jalapenos
Salad Oil
Fry Seasoning
Lime Juice
What are the five componets of the service Promise?
Make Friendly, Persoanl connections
Make it right, Serve it fast
Keep it Clean and Comfortable
Set the pace, be Attentive
Find It, Fix it
What are the expectations for Draft Beer & Wine?
• Draft Beer is available to serve and served at or below 38°F: (Pour 1-2oz of Bud, Bud Lt, Miller Lt, or Coors Lt in a chilled glass & temp with a thermocouple)
• Do not let the glass touch the faucet
• 1" Collar of foam is present from pour to guest receiving
• Draft Beer is served in a cold, clean glass
• LDIRTS present/correct
• LDIRTS is not expired
• Wine bottle closed with Vacu Vin, cork or screw top after opened, following day Vacu Vin required
How should 3rd party to go orders be packaged/sealed?
What is tamper evident bags and stickers (3rd Party To Go Packaging Materials)
The critical path for management includes these 3 SPA questions
CP - Guest Interaction
CP - Quality Table Visits
CP - Coaching Recognition
The Expo should ______.
What is
• Sets the pace by communicating lead ticket times
• Spot checks proteins & sides for correct food temperatures.
Uses the fry/bread timers
What are 5 Hourly tasks?
Change Santi Buckets
Gloves
Hand washing
Line Sweeps
Mixing Bowls
What is the Campaign Drink?
Pot O'Gold and Tipsy Leprechaun
Taking the order and answering the phone includes ...
• Answer the phone within three rings
• Repeat order back to the guest, including any modifications & verifications (steak temp description, is silverware needed, etc.)
• Quote an accurate pick-up time - clock time vs.15 minutes
• Confirm if order is for pick up inside or CarSide
What are the 45 Points for Bar SPA Standards?
Perfect Marg/Draft Beer/WINE/Campaign Bev/Bar Garnishes/ Greet
Cooks should use the the thermocouple for WHAT?
• Sides are spot checked
All Protiens are temped befoe plated
• Grill station uses a thermocouple to validate correct temperatures on steaks & chicken
• Mid station uses a thermocouple to validate correct temperatures on burgers & salmon
• Fry station uses a thermocouple to validate correct temperatures on cooked chicken
What is GES and What are the Drivers?
Guest Experience Score
OSAT dine and Togo/ Total
GSR dine in and Togo/Total
Bartender engagement is?
• Bartenders are showing enthusiastic engagement throughout the guest experience. Examples include making eye contact, casual conversation about sports, current events, weather etc.
• Maintains engagement while completing other bar tasks such as service bar, washing glasses, etc.
• Maintains engagement if covering other positions such as Carside, Table Service, etc.
To Go facilities are identified and indicated by:
• Dedicated To Go parking spaces; Parking spaces clearly marked with painted logo or signage & in good repair
• To Go Monitoring System for guest arrival is in use
• To Go door clean, functioning & in good repair
• Restaurant has auto-attendant set up & working
What do the 60 Points for Server SPA Standards consist of?
Greet time
Order Write and repeat
Refills/Check back/Present Check/Pre Bus/table Turn/Properly santitized
Correctly describe the prep question for Burgers.
• LDIRTS present/correct & thawing out of the box
• LDIRTS is not expired
• Burgers are properly stored, out of cryovac bag on the line, smell fresh
• Buns are held room temp w/ proper LDIRTS
• Available to serve
Describe improper food utensil storage as listed on the 2025 SPA.
• Utensils are being stored in prepared food with handles contacting food
• Utensils left in containers of bulk foods with handles contacting food
• Portion cup/container stored in food
• Scoops are being stored in ice with handles contacting food.
• Utensils are kept in standing water at <135°F/57°C
• Utensils stored on a dirty surface
• Utensils stored in sanitizer between uses