What are the 3 Things involved in Client Preferences?
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1: Fee Limit
2: No Records - Document (CNR)
3: Films - CD
3 Supporting Documents for Auth Request
LOG - Letter of Guardianship
POA - Power of Attorney
LOA - Letter of Administration with DC
CSS Stands for
Client service Specialist
This is the only authorized person who will directly interact with the Client
CSS
Name 3 regular Copy services
Verisma
Sharecare
MRO
Scanstat
What are the Contents of a Request Packet?
Cover Letter
Auth/Subpoena
LOR/Supporting Docs
Legals
3 Supporting Document for Subpoena Request
SOA - Statement of Assurance
NMTQ - No Motion to Quash
CNO - Certificate of No Objection
Order Entry/Order management
The 14 - 21 Day period after sending a Subpoena Notice is called as
Waiver Period
3 Online Copy Services?
ChartFast
Chartswap
Chartpro
Chartrequest
LOA Stands for?
Letter of Adminsitration
Its a Document that confirms RRC is authorized to work on behalf of the RRC to retrieve Records
This team manages to do a Quality check on Records
QC Production
DWQ's Stand for
Direct Written Questionnaire or Deposition of Written Questionnaire
What is included in PHI (Sensitive Info)
Mental Health
Substance Abuse
Hiv/Aids
Subpoena Request is rejected as it did not provide a validity date. Is this a valid Rejection?
No. Subpoena does not have a validity or an expiration date.
What happens when an MTQ is considered valid?
The Subpoena Request is withdrawn or called off / Cancelled
This is the Last Stage in the retrieval cycle
Final Billing or Billing
When Subpoena Request is supposed to be hand served (delivered in person) to the Facility.
What do we understand by a Rejection on a Request?
It means that the request is being rejected by the facility as it does not meet Hipaa Standards or the facility requirement.
It can also be possible that the request is incomplete or illegible.
Cover Letter Contains these details...
RRC Information
Facility Info
Patient Info
Scope
What is POS
POS is the Evidence of a Proper service performed
The first 6 digits in the Order Number represent the ?
Case Number.
California
3 reasons for No Records Scenario?
2: Records destroyed
3: Records not available due to retention policy