CYNERGY
what does WYW stand for
Workday Your Way
This is a type of listening that is considered annoying and rude
avoidance listening
This contains assets and deliverables
The Cynergy Library
Name the two graduates that visited this week
_____ is the smoothness or flow with which sounds, syllables, words and phrases are joined together when speaking quickly.
Fluency
Where would you find the assets you are responsible for in any stage?
Cynergy Asset Library
Feeling pity for someone is a form of
Sympathy
A consultant should always summarize meetings notes via _______
What year was Workday created?
2005
True or False: Fillers are parts of speech which are not generally recognized as purposeful or containing formal meaning, which can usually be expressed using pauses.
True
When is the Go-Live Announcement sent out?
the speed gap
Non-verbal
Who runs the Cognizant Workday Practice
Susan Guerra
A ____________ is the term we use to describe any time a speaker corrects themselves or changes of direction of their thought. This is described as misguided or unsuccessful attempt to begin something, which can happen anywhere, not just at the beginning of the line or sentence.
False start
AMS and/or CVS is typically transitioned onto the client at this point
Deploy
this is the message a speaker is trying to convey
intent
the top of the Harvard Business Review's consulting pyramid
Improve Organizational Effectiveness
If you have a question or concern, you need to use this to communicate with the department
Salesforce tickets
It is important to vary the volume you use in a speech. Use either louder or softer volume with certain phrases you feel important to add emphasis to your message
True
This type of training measures the end user deliverables provided by OCT
User Experience Session
This is the third thought in the response formula
solve the problem
Name one way to manage client expectations
Understand the client's vision/history
be honest about limitations
communicate early and often
Under-promise and over deliver
How often do you have to update your Workday certification?
Every two years
group of words that form a unit of meaning or express an idea
Thought groups