Facial expressions/ body language
What could it mean if you're talking to someone and they furrow their brow and tilt their head?
They might be confused
If Jorge is “on OT", what does that mean?
That he is working overtime
What do you do if your supervisor asks you to do a task you haven't done before?
Ask if they can explain how they'd like it done
What is something that we can say to somebody that we do remember but that you haven’t seen in a long time?
How have you been?, How are they doing?, Any new life updates/milestones
For interviews, it's important to be calm and thoughtful with your answers.
True or False. WHY?
True
What is this person feeling
Bored
If Sasha is using her PTO what does that mean?
That she is using her Paid Time Off and will be getting paid
How should you dress for an interview?
a. jeans and a t-shirt
b. slacks and a nice button-up shirt
c. suit and tie
B. slacks and a nice button-up shirt
What is something we could say to somebody who seems to know who you are, but you don’t remember who they are?
Their name, where they know you from
Elyce is being laid off due to a slow season. She can never apply at the company again.
True or false? WHY?
FALSE.
What is he feeling?
a. anxious
b. relaxed
c. exhausted
relaxed
If Lisa told Elyce, “you're being laid off for the season", what did she mean by that?
She meant Elyce's employment has ended not due to bad behavior but company downsizing, slow season, etc
What are some things that we might need to take with us to the DMV to register your car?
ID/drivers license, car title/registration, cash card, or other form of payment
How do you respond to a coworker who is being difficult?
Make them aware of how their actions are effecting you, try to come up with a compromise
A rude customer is yelling at you and calling you names. You should yell at her back.
True or false? WHY
FALSE. You should ALWAYS treat customers with respect and be professional
What could they be feeling?
uncomfortable
If Sam is "fired", what does that mean?
He is let go due to breaking company policy, bad behavior, or other adverse actions
What are some things you might need to make a reservation at a restaurant?
Name for reservation, how many people, time, day, phone number
What are some good ways we can end a conversation?
"I gotta go _____, but it was great meeting/catching up with you" etc
If you are talking to someone and they bring up a subject you are uninterested in, its ok to just walk away.
True or False? Why?
False. we should try to learn more about the topic by asking questions
What could they be feeling?
sick/unwell
Megan is "going into OT". What does that mean?
She is about to work over 8 hours and will begin earning time and a half pay
What should you include about yourself in an interview?
name, why you want the job, how you'd be an asset
What is some nonvocal (body language) ways we can show interest in what someone else is talking?
straightening posture, actively listening, making eye contact
If Mia is "using her PTO" for her vacation, she is going to get fired for not showing up to work.
True or false
False. Her PTO was approved