Facial expressions/ body language
What could it mean when you are talking to someone, and they turn towards someone else
Someone else caught their attention, someone else had a topic they were more interested in, etc
If Sasha is "on the clock" what does that mean?
That she is working her scheduled shift; not on break
How should you dress for an interview?
a. jeans and a t-shirt
b. slacks and a nice button-up shirt
c. suit and tie
B. slacks and a nice button-up shirt
What is something we could say to somebody who seems to know who you are, but you don’t remember who they are?
Their name, where they know you from
Elyce is scheduled for 4 hours today. Her boss asks if she can stay an additional hour. Elyce gets overtime.
True or false? WHY?
FALSE. She is only working 5 hours and overtime is any time after 8 hours
What is he feeling?
a. anxious
b. relaxed
c. exhausted
relaxed
If Lisa told Elyce, “you're working in the back today", what did she mean by that?
She meant she needs Elyce to work in the stock room
What are some things that we might need to take with us to the DMV to register your car?
ID/drivers license, car title/registration, cash card, or other form of payment
How do you respond to a coworker who is being difficult?
Make them aware of how their actions are effecting you, try to come up with a compromise
If you have a disagreement with a customer, you should be rude to them and not help them.
True or false? WHY
FALSE. You should ALWAYS treat customers with respect and be professional
What could it mean if you're talking to someone and they furrow their brow and tilt their head?
They might be confused
If Jorge is “on OT", what does that mean?
That he is working overtime
What do you do if your supervisor asks you to do a task you haven't done before?
Ask if they can explain how they'd like it done
What is something that we can say to somebody that we do remember but that you haven’t seen in a long time?
How have you been?, How are they doing?, Any new life updates/milestones
For interviews, it's important to be calm and thoughtful with your answers.
True or False. WHY?
True
What could they be feeling?
uncomfortable
If Sam is "on the floor", where can he be found?
Where there is merchandise open to the public or cashier
What are some things that you need if you were in a car accident?
Exchange of name, phone number, license number and insurance info as well as pictures of accident
What are some good ways we can end a conversation?
"I gotta go _____, but it was great meeting/catching up with you" etc
If you are talking to someone and they bring up a subject you are uninterested in, its ok to just walk away.
True or False? Why?
False. we should try to learn more about the topic by asking questions
What could they be feeling?
sick/unwell
Megan is "off the clock". What does that mean?
She is not scheduled, or on break
What should you include about yourself in an interview?
name, why you want the job, how you'd be an asset
What is some nonvocal (body language) ways we can show interest in what someone else is talking?
straightening posture, actively listening, making eye contact
If Mia is "in the back", she is probably smoking by the trashcans behind the store.
False. She is working in the stockroom