Call Handling
Grogu is nervous to take his first call. What is the first thing he needs to remember to say when opening a call for Banker Support?
"Welcome to Chase, my name is <your name>. May I have your name please? May I have your Connect Us code?"
Ring! Ring! R2-D2 gets his first phone call. How should he authenticate the caller in Customer Assist considering they have not been previously authenticated?
Search for caller by selecting applicable Search By criteria in Customer Assist and entering information as prompted
When Han Solo turns 19 what account will be converted to a Chase Total Checking account?
Chase High School Checking Account
Oh no! Han Solo has intercepted a message from the Republic. It only says Engage, Value, Empower, Excellence. This message has to do with an important tool the Republic uses to succeed in battle! What is this tool?
Evee
Yoda gets a headache in his cubicle after using the force all day. Where can he go to get his vitals checked?
The Wellness Center
Captain Rex finally finished helping a customer on the phone. What does he need to confirm with the customer before disconnecting?
Confirm that the customer doesn't need any additional assistance before transferring or ending the call.
Han Solo needs to verify a Jedi's address over the phone. How should he do this?
Ask caller to provide full address as it appears on their account.
!! DAILY DOUBLE !!
This type of account is for service members like Luke Skywalker
Chase Military Checking account
Anakin uses this tool any time he needs to be more efficient in his workflow, Something to help in real time, during a conversation. What tool should he use?
Evee Assist
Jabba the Hut is feeling a little insecure about his figure lately and wants to work on his confidence. He was told by a Jedi that Chase will give him 10 free therapy sessions, but Jabba doesn’t believe him. Is the Jedi correct?
Yes/ True
Darth Maul is about to end a call with Obi – Wan. What statement should be included in his closing?
"Thank you for calling Chase"
OR
"Thank you for being a Chase customer."
Princess Leia needs to send an OTP to a wookie who wants to know their balance. What is the process for verifying them?
Customer must be in possession of phone to receive OTP. After full 10-digit phone number verified as being associated with individual, unique code sent by text message, which customer reads back and is verified.
What account type would Baby Yoda have as a 17-24 year old?
Chase College Checking account
The Rebel Forces should use this tab to see the history Darth Maul's previous call interactions of the past seven days.
Call History
!! DAILY DOUBLE !!
Obi-Wan Kenobi wants to further his education and learn Spanish. What resource/ website would he go to to be able to apply for a certificate program?
Guild
Yoda is in the middle of speaking when the caller disconnects the call. What requirement is no longer necessary?
Closing requirements aren't necessary if the call drops or the caller disconnects early.
Luke Sykwalker notices some unauthorized transactions for lightsabers on his account. When he calls Star Chase, what will the process be to assist him?
Authenticate customer, see Authentication and Cold transfer to BOTS for business customer and COTS for consumer customers
Princess Leia can the waive the fee for a Chase Total Checking account if she has electronic deposits made into the account totaling $300. True or False?
False $500 is the amount.
C3PO needs to find out a good way to get R2-D2 to get answers faster when assisting a customer, he directs R2 to this Evee tab.
Intelligent Q&A
Anakin has been stressing R2-D2 out with missions lately. What online/ mobile program can R2-D2 use to help manage his anxiety?
MeQuilibrium/ MeQ
!! DAILY DOUBLE !!
The Mandalorian receives a transferred call from the Millennium Falcon. What requirements must be met once the customer is on the line?
Opening requirements need to be met after the customer is on the line when receiving a transfer from another department.
!! DAILY DOUBLE !!
Jabba the Hut is at a Taco Truck when he forgets his PIN while cashing out. What options does he have as a Chase customer?
Customer can visit any branch to select custom PIN, regardless of state where account opened. Customers who are new to bank can self-service their custom PIN reset on Chase Mobile app within first 30 days of opening their account; only for customers who do not have any existing or previous accounts with Chase.
Jar Jar Binks wants an account but can’t remember which ones have a $12 Monthly Service Fee. Which accounts is he thinking of?
Chase Total Checking Account & Chase college Checking Account
!! DAILY DOUBLE !!
Luke needs to send out an SMS to the rebel forces so they can self service. He should make use of this Evee tab.
What is SMS Library
Chewy wants to start a family. How may weeks of maternity leave is his Chewette eligible for?
16 weeks