ATM
What is the daily cut off time for making a deposit using the ATM?
11:00 PM Eastern Standard Time
Redemption Value for each individual Savings Bond cannot exceed ______.
$500
*** True or False***
A non-customer cashing their paycheck greater than $500, can use the paystub that was attached as a secondary form of I.D.
True!
*** True or False ***
The customer has been authenticated using their debit card. You do not need deposit slips when using Split Deposit on Monetary Functions.
False
Even if the customer has been authenticated using a debit card, deposit slips are needed when using Split Deposit.
What enables a client to receive a survey?
Performed transaction or maintenance.
How often do we audit the ATM?
Monthly
Face Value for each individual Savings Bond cannot exceed _______.
$200
List the 3 options for Additional Authentication
In-App Notification
Cross Product / CVV code
One-Time Passcode
What is the check cashing limit for a non-customer?
$2,500
What are the 3 KPI's
Greet, Thanked, & Called By Name
*** Double Jeopardy ***
What does KPI stand for?
*** True or False ***
We do not empty the reject bin when adding cash, only when subtracting.
False! We have to empty the reject bin every time ATM cash is being added/subtracted.
*** True or False ***
We're only required to write the customer's ID information on 1 bond when customer presents multiple bonds.
True
*** True or False ***
Bank statements are acceptable as a secondary form of I.D.?
True!
*** Bonus ***
Within what timeframe?
Dated 60 days or less
When are non-customer check cashing fees automatically waived?
Chase Cashier's checks / Money Orders
Checks $50 and under
Commercial accounts that have a fee waiver
How many days does a customer have to complete a survey?
7 Days
Weekly cutoff of Wednesday for surveys to show up for that same Friday.
Can a vendor service the ATM and access cash while the lobby is open?
Yes
Can we redeem a Savings Bond when a customer is a non-U.S. citizen without a Social Security Number?
No!
What is DS-2019?
Certificate of Eligibility for Exchange visitor (J-1 / J-2) Status
Deposit types on Teller Express are:
Scan Now
Scan Later
C.D. Deposit
Brokerage
How soon do customers receive a survey & follow up e-mail reminder?
The next business day after the branch visit & reminder e-mail 3 days later if not completed.
Finish the sentence...
A customer can make payments to their ________, ________, and _________ using our ATM!
Credit Card
Home Equity
Mortgage
Fill in the blanks:
Customers must have a Chase checking, savings or _________________ account that has been open for at least _________.
Money Market
1 Year
What I.D.s are required when opening an account or adding an owner/signer for U.S. citizens?
Cash deposit options for non-signers (to a personal account) are:
Check Deposit
Money / Cashier's Check
Cash Advance
Moving funds between accounts
Send Money with Zelle
Wire Transfers (fees may apply)
How often can a client receive a survey invitation?
Once a customer has been selected for an OSAT survey, they will be excluded from receiving any other surveys for a 3-month resting period.