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What does NFRC stand for?
National Fraud Reporting Centre
What can you alter on Crossdata general details page - if its incorrect?
Nothing except the Advocate name.
Note any other inconsistencies in the description/summary box.
2 attempts have been made to speak with the victim with no contact at this time, no email address, how would you close Crossdata?
Case to be closed (Unable to Contact)
What does NCSC stand for?
National Cyber Security Centre
Victim received an email which contained a website link. The caller clicked the link which then downloaded a Malware program onto their computer. What would you check? Give at least 2 examples
Suspect has accessed victim's device.
• Change passwords on all account - refer to Get Safe Online for secure password examples/advice
• Take the device to a reputable electronics store (do not give names of shops)
• Contact your bank if you have online banking on the device
• Give ID fraud advice if there is sensitive information on the device (CV's, passport, bill info etc)
What is 159?
159 is a memorable, secure phone number that will connect victims directly to their banks fraud team. When a victim calls this number, they use their keypad to select which bank fraud team they want to speak with.
How much does Cifas membership cost?
From 1st March 2024: #30 for 2 years membership
If the Victim has lost money through the banking system i.e. Debit/Credit Card Payments/Bank Transfers/Cheques etc. Name 2 referrals you can provide.
Financial Ombudsman
Which
National Debt Line
Money Helper previously known as Money Advice Service
Citizen Advice
When can you ring the Financial Ombudsman Services?
You can call them anytime for help but the FOS will not act for a caller until a bank have given their final determination of a fraud enquiry.
Name 2 organizations which offer free full credit reports.
Clear Score
Credit Karma
How much does the Financial Ombudsman Service cost the victim?
Nothing - the service is free, no money is deducted from any settlement.
If your victim received a scam text or e-mail & have not taken any action, what they should be advised?
Forward the e-mail to: report@phishing.gov.uk
Forward the text message: 7726
What type of caller is the Take 5 site a good recommendation?
The ‘Take 5’ website provides general business advice, including CEO Spoofing and invoice fraud which will be beneficial for email supposedly from directors and it could also prevent future mandate fraud.
Can be recommended for individuals but better for businesses.
How long does it take for a credit report to be updated?
All reports are updated every month - so its possible someone's ID fraud could take 6/7 weeks to appear if it's missed a cut-off point.
Caller has lost money through an Investment Scheme, name 2 referrals
Financial Conduct Authority
FCA- Scam Smart Investor
Financial Ombudsman
Money Helper (updated website for Pension Advisory)
Do you need a credit report and Cifas?
It's recommended to cover more possibilities. Cifas is the UK's fraud prevention community who work with hundreds of organisations to stop fraud across all sectors, including most banks, credit providers and telecommunication companies, who join Cifas as members.
Not every financial company/bank etc are Cifas members. A credit report catches all sorts of information.
If a victim is being held liable for ID theft where should they be referred to?
CLA and CAB
What is the time limit for making a complaint to the Financial Ombudsman Service?
You will need to make a complaint within six months from the date of your final response.
Name 4 banks currently part of 159 scheme.
Banks: Barclays, Bank of Scotland, Halifax, RBS, Ulster Bank, Santander, NatWest, Lloyds Bank, Starling Bank, Nationwide & TSB
What does the FCA - Financial Conduct Authority do?
The FCA is regulator of the financial services in the UK. For anyone wanting advice on finance & investment matters. FCA can check if an investment or pension scheme is legitimate; they check organizations who provide financial service and should be FCA registered and also provide scam advice via FCA- Scam Smart Investor.
When would you use the UK Euro Consumer Centre as a referral?
If someone is involved in a dispute with a trader outside of the UK but within the EU.
How does Cifas help?
Cifas place a warning flag against your name and other personal details in our National Fraud Database. This tells any organisation that uses Cifas data to pay special attention when your details are used to apply for their products or services. They carry out extra checks to make sure it's really you applying, and not a fraudster using your details.
I've changed my email address since I completed the Action Fraud report
Thanks for the information, confirm (phonetically if possible). Make a note of the new email address in the description box
What does Cifas stand for?
Credit Industry Fraud Avoidance System