SMB
Can you make a resale/reinstatement on SMB free?
no! The lowest a resale/reinstatement can go for smb is 25$
How long is the contract for a resale/reinstatement
12-60 months
How many monitoring centers do we have?
6
what service level is 19.99
no cams basic ssu with discount
Can you sell ssu to a customer with no internet
yes, cell only on the secure option!
Can you do RMR discounts on SMB orders?
only for winbacks and its 20/20
What is process for a v5 system with last payment 3 months ago?
sell new base and sensors
what happens if we run a frozen credit
approved as an n with 36 months max financing
3
How long is the contract for a pay in full?
30 day trial period
How many SMB Bundles are available?
3! Secure Interactive and Complete. We dont add to them!
When you cant find the panel option what should you use?
safewatch and right service lvl
How far out can you schedule a job?
28 days
What type of SFCOP membership is needed for free system?
homeowners only
Can ownership of a ssu change?
no, they would need to buy a new base and sensors.
Send to everon
If a husband is switching an account out of wifes name what is it?
reinstatement unless they're divorced
what credit score can be changed with a previous address?
any!
When should you edit a package?
the only time we SHOULD edit a package is to take out fire in a no fire area
How long does it take to get the money back for a pay in full ssu that cancels
10-15 days
What cameras do we use?
NOT GOOGLE
Can we use equipment from another company
maybe, tech will look. sell new
what does adt stand for
American district telegraph
what must SFCOP do on the contract
select yes and sign on the phone
who do we use to ship our ssu packages
fedex