SMB
Resale/Reinstate
ADT
Pro Sales
SSU
100

Can you make a resale/reinstatement on SMB free? 

no! The lowest a resale/reinstatement can go for smb is 25$

100

How long is the contract for a resale/reinstatement 

12-60 months 

100

Can you leave a job in open status?

no, it cancels 
100

Can a tech adjust a statefarm package?

they can add and take off but added equipment will need to be paid for 

100

Can you sell ssu to a customer with no internet 

yes, cell only on the secure option! 

200

Can you do RMR discounts on SMB orders? 

only for winbacks and its 20/20 

200

What is process for a v5 system with last payment 3 months ago?

sell new base and sensors 

200

what happens if we run a frozen credit 

approved as an n with 36 months max financing 

200
How many smart devices are allowed on ANY ORDER?

3

200

How long is the contract for a pay in full? 

30 day trial period 

300

how low can the upfront cost for a new sale go 

zero! 

300

When you cant find the panel option what should you use?

safewatch and right service lvl 

300

How far out can you schedule a job?

28 days 

300

What type of SFCOP membership is needed for free system?

homeowners only 

300

Can ownership of a ssu change?

no, they would need to buy a new base and sensors. 

400

what happens if a customer cancels at 13 months into a 60 month contract

90% of monitoring contract is due and 100% of equipment 


400

what happens to a job booked as a statefarm if they dont have statefarm

cancels 

400

what happens if a customer cancels at 13 months into a 60 month contract 

they owe 75% of the remaining balance of monitoring and all equipment 

500

Are you allowed to ask someone if they have statefarm for homeowners isurance 

no!