CLUTCH
When data is imported from Clutch, do we have to review or change the information?
Yes, we must review all information with the member and change any information that is incorrect.
What color is the CIP Review tags?
Orange
Who do we contact for any CIP issues/questions?
BSA/Fraud
Which documentation is needed for CIP Address Not Verified tag?
Vehicle Registration
Current Lease
Recent Utility Bill (Cable, Electric or Water) - phone bill not acceptable
Tax Notice/Bill
What can we do for a shared branching guest members that do not want to provide their SSN when they are depositing more than 10K cash into their account?
Deny the transaction
When signing for a Minor account, we are able to do the Digital Consent and Funding Process?
No, for minors we have to do Branch Consent and Funding Process. The Digital Consent and Funding Process is not available for any type of minor account.
What process do we take for a Fraud Review tag?
Copy the link in alloy and send in the branch fraud chat.
What is the purpose of the CIP program?
To comply with the USA PATRIOT ACT & BANK SECRECY ACT for identification purposes and to determine whether the individual appears on any list of known or suspected terrorist organizations
Which documentation is needed for CIP Name Not Verified tag?
Social Security Card
US Permanent Resident Card/Alien Resident Card
Certified Birth Certificate (minors)
Medicare/Medicaid Card (elderly or disabled persons only as secondary IDs)
Or other form of Primary ID
Can we enable digital banking that has been blocked by Fraud?
Not unless it is approved by Fraud first.
At what age can a minor open an account without an adult?
Minors may open a savings account only at age 13 and up without an adult using Primary Identification provided above for Branch Account Opening
Does every account have to be reviewed through Alloy on the branch side?
No, only if we receive manual review.
How is CIP cleared for minor accounts?
CIP will be verified on the joint owner(s) when opening accounts in clutch. A Social Security Card or Certified Birth Certificate for the minor is required at account opening.
Which documentation is needed for CIP SSN Not Verified tag?
Obtain the physical SSC and upload to MVI
If there is a note on the account that a member lost debit card privileges until a specific date, are we allowed to print a debit card prior to the date?
NO- must follow the note on account
An existing member is looking to open an additional account. When opening in Clutch we receive the message: "Hard stop due to restriction/flag at the person or account level". Are we able to move forward?
Yes, the appropriate department will need to remove the notes/restriction so we can proceed.
Are we required to put notes in the Alloy manual review section?
Yes.
EX: If it was a SS tag, comments of- SSC received and will scan to MVI
Who reviews the CIP tag with NO Fraud Review tag?
You OR Branch Leader.
What document is required for a DOB Tag?
2nd form of ID- passport for adult
Do we need to do an account number change when a member has an automatic ACH payment to Planet Fitness that they want to stop coming out of the account?
No- it has to be a TRUE compromised account. This should be a stop payment.
If an existing member is requesting to add a product on a joint membership and the other signer is not present, are we able to move forward?
Yes, contact the member through the phone number on file to confirm and verify the member through the phone verification methods.
Why would we be receiving a Member Data Change tag? And what process do we take when we receive the tag?
Current members information does not match Keystone.
Review Keystone and Alloy to determine the error, resubmit application
When was the new CIP Manual updated?
Monday, 7/14/2025
What are the steps we should take if we are unsure of how to handle a tag?
Step 1: Review your manual
Step 2: Review with your leader
Step 3: Send to fraud
What is our Mission and Vision at Launch Credit Union?
Mission: To help members achieve their financial goals.
Vision: To be the financial institution of choice in the communities we serve.