Confidence Basics
True or False: Confidence is a fixed personality trait.
False – It’s a skill you can build.
Name one physical sign of confident communication.
Eye contact, upright posture, calm voice,
What are the three zones we talked about?
Comfort Zone, Growth Zone, Panic Zone
What’s a 2-second way to feel more confident physically?
Power pose – stand tall, hands on hips.
What makes our infinity index?
1. Sales vs Budget
2. Google reviews
3. Patient conversion rate
4. second pair sale
What does confidence really mean?
Believing in your ability to handle what comes your way.
What’s the opposite of confident speech?
Mumbled, rushed, or unclear speech.
True or False: Growth happens inside your comfort zone.
False – Growth happens just outside of it.
What’s the 4-4-6 breathing technique?
Inhale 4 sec, hold 4, exhale 6 – calms nerves.
What is FYi Doctors DNA?
Enhancing lives
Complete the quote: “Confidence doesn’t mean you know everything. It means…”
“...you trust yourself to figure it out.”
What’s one way to speak more confidently in the moment?
Deep breath, speak slower, smile, grounding yourself.
What’s a sign you’re in the Growth Zone?
Slight discomfort, challenge, learning something new.
How does smiling affect confidence?
Even fake smiles trigger a more positive mindset.
Which of our Doctors study optometry outside of Canada?
Dr. Iwabuchi - Oregon
Name 1 reason confidence matters in customer-facing roles.
Builds trust, credibility, makes customers feel secure.
What’s one thing to avoid when communicating with patients?
Avoiding eye contact, fidgeting, rushing, etc.
Why should you avoid the Panic Zone?
It causes overwhelm, stress, and can block confidence.
What’s a simple saying you can use to boost your confidence?
“I’ve got this.” or “I know my stuff.”
True or false - patients can reuse daily contacts twice before they need to be thrown away.
False!! Dailies should never be reused!
What is one myth people often believe about confidence?
That you have to “feel” confident to be confident.
What’s a confident response to “You’ve been amazing today!” from a patient?
“I’m so glad to hear that! If you have a moment, would you mind leaving us a Google review?”
What small action can help shift something from your growth zone into your comfort zone?
repetition/practice – doing it often until it feels normal.
Why do these little techniques actually work?
They influence your nervous system and mindset — calming you and signaling confidence.
What is the patient pathway?
Contact, welcome, pretest, examine, recommend, follow up, recall