Five9 First Touch Statuses (Scenarios)
Funding Options
Onboarding
Slack
Misc Program Facts
100

Let me think it over. I don't want to apply for anything right now. Call me back in 2 weeks. 

What 1st touch completed - DV (Demonstrating Value) 

100

My student is filling out their lending apps, I'm not sure they will get approved so I should start filling this out now to be prepared

What is the Lumion Application

100

Donna is ready to onboard her student. She should edit this field to YES in order to send out the welcome email.

What is the open early access field?

100

I put lead-no-showed, but the call I was on lasted longer than 5 minutes. I might get tagged in a post in this slack channel channel.

What is usa-calls-wrong-dispo channel?

100

The Cyber Security bootcamp includes a module that aligns with this well-known vendor-agnostic certification, often considered a baseline for security knowledge.

What is CompTIA Security+? 

200

I will check your Next Steps email and apply for Climb this evening. I'll catch you later. I need to head out to work! 

What 1st touch completed - PP (Partnership Proposal) 

200

The student's signed deferred loan through ascent has passed the QA check. I need to go to this tab in the Ascent portal to take a screenshot of this for the payments team.

What is certification tab?

200

This happens every cohort start date at 6:00 PM EST for our part time programs and student will need to sign up.

What is the New student orientation? 

200

It's Sunday and I am a bit stuck. I can type in this shortcut to get help from a team mate in the watercooler channel.

What is @here?

200

I help bring your ideas to life in this no code design software for ux-ui!

What is Figma?

300

Maureen just walked her student through their loan app, and they got approved, but haven't signed yet. I would use this 1st touch status.

What is 1st touch completed - Neg (Negotiation)?

300

We have exhausted all of our lending options and now its time to try the installment plans. I should search for this keyword in the templates to find the available plans offering 25% off to send the screenshot out.

What is Lumion 25%?

300
Perfect. You can meet your learning coach 1 on 1 during this first meeting.

What is the learning strategy call?

300

Yay. My student paid his lumion deposit. I should take a screen shot and post along with this 4 pieces of information tagging @USA Payments.

What is the Name, Cohort Start Date, Program Abbrieviation and email address.
300

Developers and QA testers use this tool for automated testing of web and mobile applications, making sure sites behave as expected across different browsers.

What is Selenium

500

I get paid on Friday and will maybe be able pay the $500 Lumion deposit then. 

What is 1st touch completed - PP - (Partnership Proposal) 

500

YES. Shawn's student got approved for Edly and accepted their loan. They should make sure to complete this final step before Edly will process their loan completely.

What is link their bank account and authorize a microtransaction?

500

Do you see the button on the top right hand corner of the platform? That will grant you access to this for  communication and collaboration.

What is the TripleTen Hub?

500

I just got a call from a student requesting help getting in contact with their learning coach. I should ask for help in this slack channel.

What is usa-requests-to-lc?

500

In TripleTen's programs, students use this platform to house and store their professional portfolio projects.

What is Github?

1000

Hey Carlos. Thanks so much for the information. I am so excited but I need to talk to my husband before applying for anything. Can you send me an email?

What is 1st touch completed - DV (Demonstrating Value) 

1000

I'm Stuck!!! This student I'm talking to said she was approved for climb but there is a payment due. I can find the link to send the deposit invoice in this tab in the Climb portal.

What is the accepted tab?

1000

Uh Oh. The welcome email is taking forever to send out and it doesn't seem the automation is working for their onboarding. I should go to this channel and ask for help from the payments team.

What is the usa-payment-operations?

1000

My internet went out and I am kicked off the dialer. I should let Bruno know in this slack channel

What is the usa-wfm-support channel? 

1000

In the Full-Stack / Software Engineering track, students learn to build interfaces using this JavaScript library after mastering HTML, CSS, and vanilla JS.

What is a React.js