I save 1.5
What are the 3 call flow components that most drive Saves?
Rapport, discovery, tailored save attempt
How many saves should be offered on a disco call?
Atleast 2 (tailored offer followed by one attempt to over come objection)
How much is the Wireless connect Service charge and equipment fee?
20$ service Charge
15$ Equipment Fee
Can CBM be sold on an acct not yet installed?
YES!! When opp is created and contract is signed/attatched to contract management a "shell" my acct is created to enable ability to launch xm and sell cbm!
What is the formula of a Tailored save offer?
You Mentioned X
I recommend Y
It'll be valuable for your business because.. Z
What is the Speed range of ATT Air?
12-474 mbps down
1- 33 mbs up
CX has cpro (AER1650), your selling Wireless connect. Do they need a truck roll?
YES
Cpro v 1 (aer1650) needs truck
Cpro v2 (E110) no truck
How Many "On Us" phones do we have for cx getting premium data with no trade in
5 ( Motorola edge, Moto g stylus, Galaxy A36, 35, 26 5g)
You ask a cx how there day is going and they say, "BAD"; how could you use this as a means to show empathy/ build rapport and move back into call flow
“I’m sorry you’re having a tough day. I had a really long day yesterday. I’ll absolutely do my best to help improve your day at least a little bit.”
What is the speed range of Tmobile 5g for biz?
37-292 mbps down
7- 31mbps up
What is the Hotspot Speed?
What is the cellular speed?
100/25
50/15
What are some ways you could resolve an objection from customer who still hasn’t paid off their current device w/ a competitor?
Highlight monthly and yearly savings
Use gift card offer as means to reimburse customers for device payments.
What would be an example of early rapport building attempt to a cx calling in from Georgia?
I see your calling in from Georgia.. Is the heat still hanging on down there, or are you all starting to feel a little fall breeze?
What would be your tailored save attempt for an internet cx who tells you they have closed their business and are leaving location. They have xfinity at home (300mbps) with 2 phone lines through verizon at a total cost of 150$
Fast start offer 100 $ ( 40$bob/ 10$ ap/eco) 50$ +24.95 = 74.95 internet + 2 cbm lines 60= 134.95
Free installation-- byod!?!? 400$ GC
What type of Wireless Connect Sales can pay out 50$ on the October Incentive?
Bolt on (Wireless connect sells to customers with packages that include Connection Pro are not eligible for the incentive payout)
What are 3 ways a restaurant could use a tablet other than as a point of Sale?
Inventory, Picture/ Videos for social media, Check in/reservation management