Authorizations
What are the ways you can utilize the RightFax application?
What is Desktop?
What is the Web Version?
What do you call an abbreviated script to produce consistent and standardized documentation?
What is a smart phrase?
After you log in and process a request, what are the next steps?
What is documentation within the tracking section?
What is closing the release?
How many forms are on the forms we do not process list?
What is Eight?
When we receive a signed authorization form, what patient identifiers need to be provided?
What is First name, middle initial, last name, DOB, SSN (if provided)?
Is a signed Authorization required for a COC request?
What is a signed authorization is not required for a COC request?
What is the difference between Patient Template 45 and Patient Template 8?
What is 45- courtesy set (MEA processes)
What is 8- more than courtesy set (goes to ROMI)
Within the request section what number needs to be entered in and what output selection should be selected in order for the patient to receive the SMS Text Message?
What is mobile phone number?
What is pick up?
What are the seven form request types?
What is Administration?
What is Adult?
What is FMLA?
What is Disability?
What is Amendment?
What is School?
What is Pediatric?
What is the start age requirement for a minor to sign their own authorization for sensitive information?
What is 13?
As a MEA, which continuity of care requests do you process?
What is STAT continuity of care requests?
If an outside provider requests medical records, which template(s) will you use?
What is Template #19 and Template 16
When do you use the report selection option within ROI?
What is when a member requests an eye prescription?
What is when a member requests a pregnancy episode?
What is when a member requests a referral?
When a member submits an Assistant living packet including a MOLST and DNR form, what is the log in process?
What is the MOLST and DNR form need to be logged in separately?
When receiving a request for a deceased member (MD/DC/VA) what must be submitted?
What is MD: LOA/Signed auth/Death Cert
What is DC: LOA/Signed Auth/Death Cert
What is VA: Signed Auth/ Death Cert/ Estate Letter
What is the Fax Number that you will utilize to send COC request to?
What is 877-488-1624?
When you receive a radiology request for images and reports, what template do you utilize?
What is template 14 Radiology
If you release medical information to a family member of the patient, and the family member is not authorized to obtain this information, what is this considered?
What is Impermissible Disclosure?
When a member is submitting a form for resubmission, how many days do they have before they have to provide a new form?
What is 60 days?
What are the valid authorization types within your workflow?
What is No authorization Required
What is Signed Form
What is Subpoena
What is TPO
What is Mandated
What is Court Order
What is the description you utilize when scanning in COC requests to the authorization section in the ROI Module?
What is you do not scan the COC request into the authorization section?
When working the Out to Provider workqueue, what smart phrase do you utilize when sending the 3rd reminder to the provider?
What is .MEAINBASKETFOLLOWUP and .MEAFOLLOWUP
When you utilize the Electronic Delivery preference within ROI and the incorrect information is released to the member, what do you do?
What is email you manager and do NOT revoke information?
When logging in an Amendment form, what folder do you scan the amendment to? When the amendment is completed by the Physician, what is your next step?
What is the 3 ROMI Requests Folder?
What is click on back from provider button?