Jeopardy

Command Codes CC

100

This command code can be used to request for a TIF module.

TXMOD

200

This command code will display form data information for a return. 

TRDBV

300

This command code will display a summary of an IMF tax account.

SUMRY

400

This command code will display IMF entity module information.

ENMOD

500

This command code with display refund and bank account information.

IMFLOBT

Refunds

100

There's two ways a refund can be issued? 

Direct Deposit & Paper check

200

Two transactions codes can identify refunds on a TP's account.

TC 840 & TC 846

300

The processing timeframe for an e-filed tax return? 

3 weeks or 21 days

400

How long will it take for IRS to process a 1040X normally? 

16 weeks

500

What command code and system will display codes and/or an explanation to why a return was rejected?

TRDBV and MEF

Research Tools

100

The Service wide Electronic Research Program is referred to as...

SERP

200

The Disclosure Tool is located where?  

IAT

300

I can find the OPM 71 leave form after accessing what site? 

SERP

400

The Manual that contains most of our instructions and procedures. 

IRM

500

Contains information on all Codes. 

Document 6209

TCD'S

100

Communication TCD

0249

200

I am looking for a TCD for Over the Phone Interpreter (OPI).

0308

300

This TCD will help with an Address Change. 

0144

400

This TCD is used for Where's My Refund (WMR). 

0029

500

This TCD can provide information about IDT Toll Free Phone for IMF.

0208

Communication Skills

100

You receive a collect call; can you continue the call?

NO

200

I can ask the caller if I can place them on hold for how long. 

5-7 minutes

300

Caller requests a supervisor, my next step will be.

• Advise the caller that you are referring them to your supervisor and ask the caller to hold.

400

I can hear the fire alarm while on the call, what should you advised the caller?

In the event of a building emergency, such as fire alarms, drills or other emergency evacuation, apologize to the taxpayer and request the caller to contact the office later in the day or on the next business day and end the call.

500

We should identify ourselves by

Title, Name, ID #