Aircraft Specific
Clean Mission
Station Specific
SOP
100

This type of aircraft has a life raft in the overhead bin.

 What is the 757?

100

These are the tasks performed during a standard turn mission.

What is trash removal, surface wipe-down, and vacuum as applicable?

100

This is what HBPM stand for.

Who is Hub Business Partner Manager (HBPM)?

100

This reflective item is required to be worn by the Auditor.

What is a safety vest?

200

This location is where you’ll find the cabin TCB bag on an A321. 

What is the overhead bin above Row 40ABC

200

This type of cleaning mission is required during the hub-specific turn clean time window.

What is a standard turn clean?  

200

This is where you can find the online local emergency response plan.

What is the local emergency response plan?

200

This type of safety equipment is required to be worn while waiting for an aircraft arrival on the jetbridge

What is hearing protecting/ear plugs?

300

This widebody aircraft does not include a designated crew rest area equipped that is accessible with a ladder.

What is a 767

300

This criteria is needed to determine whether you can audit an MST flight.

What is if a security process is required for that flight?

300

This type of domestic flight that leaves before midnight and lands the next day.

What is a red-eye flight

300

This is the speed the wheelchair pusher pushes a customer with a travel companion.

What is walking pace, staying with companion?

400

This is the proper order of the seatback material.

What is safety card, bistro (Inflight menu), Chase insert, motion sickness bag

400

This approved method must be used when cleaning an aircraft oven

What is cleaning with soap and water only?

400

This is the proper way for the wheelchair pusher to push a customer down an incline.

What is walking backwards?

400

This is the newest online tool to search for policy and procedure.

What is WingTips (Cabin & Provisioning Manual / SOP)?

500

This type of aircraft has rear facing first class seats.

What is the 777-200 HD.

500

This tool is required to search a hot water heater compartment.

What is lighted mirror or mirror and flashlight?

500

These United personnel are authorized to be onboard during a security search.

Who is the working flight crew (Pilots and Flight Attendants) with company badge?

500

This type of communication is never acceptable between two wheelchair agents while pushing a customer.

What are personal conversations?