lesson 2
Describe concepts and actions facilitating nurse-client relationship.
respect, caring, empowerment, trust, empathy, mutuality, veracity, confidentiality
Cultural relativism?
holds that each culture is unique and should be judged only on the basis of its own values and standards.
what does solar mean?
S- sit facing the patient
O - open posture
L- lean toward the patient
E- eye contact(intermittent)
R- relax
define hearing loss?
partial or complete inability to hear sounds in one or both ears.
ranging from mild , moderate, or severe
affecting communication and social interaction
Describe the characteristics of therapeutic relationships.
Client-centered. Nurse-client partnership. Empowering. Professional boundaries
how do you deal with culture differences?
respect ,avoid assumptions. use interpreters, ask about traditional medicine
when delivering effective feed back what should you do ?
define communication disorders?
may be developmental or acquired and range from mild to severe
includes impairment in body structure or function that interferes with communication
Describe the phases of nurse-client relationship
Stranger. Resource Person. Teacher. Counselors. Surrogate. Leader.
what does LEARN mean?
listen, explain, acknowledge, recommend, negotiate
Define conflict?
Defined as tension arising from incompatible needs, in which the actions of one frustrate the ability of the other to achieve a goal.
define vision loss?
clients who lose a primary method to decode the meaning of messages . all of the non-verbal cues that accompany speech communication e.g facial , expressions, nodding , and leaning toward the client are lost to blind clients
Phases of the (4 Helping) Nurse-Client Relationship
Pre-interaction Phase .Orientation Phase. Working Phase. Termination Phase
who shouldn't be the translator for the client ?
family members
Styles of personal conflict management.
avoidance, accommodation, competition, compromise, collaboration
what are the 4 speech and language deficits?
Aphasia
expressive aphasia
receptive aphasia
global aphasia
When communicating with family, the nurse in family-centered care is to?
-understand the impact of a medical crisis on family functioning
appreciate and respond empathetically to the emotional
determine the appropriate level of family involvement concepts
what information needed for a culture assessment?
identified cultural affiliation, health benefits values, customary health practice, spiritual beliefs and practices
List principles of conflict resolution?
whats nurses role in communication with clients with communication deficits
assess-patients communication abilities
develop-strategies to facilitate communication
educate- patients /family, and other team members
provide- psychological support, ensure safety
advocate-promote independence by using person centered approach