Category 1
This professional is responsible for prescribing medication to treat a patient's medical ailment
Physician
Before looking up a claim, a support agent must always perform this action on the calling pharmacist
validate the caller
This portable computer is the primary piece of hardware required by an agent to do their job
laptop
This specific OneNote notebook section contains the guide for setting up a brand-new agent
Drug New Implementation
This internal team handles pharmacy onboarding for the Assure and PSHCP networks
Provider Services Team
These healthcare professionals support customers by directly fulfilling their prescriptions
Pharmacists
The pharmacist enters a prescription into this system before sending a claim electronically. what do you call this system
pharmacy management system
This audio device must be used by agents to communicate over the phone lines with customer
headset
This automation application is utilized by support agents to set up and deploy helpful macros
What is AutoHotkey
This specific team handles pharmacy audits and answers compound-related questions from the contact center
Audit Team
These entities, such as APO, TEVA, and Ascensia, manufacture the drugs used by patients
Drug Companies
When the electronic adjudication of a claim fails, it does so with this specific item
What is a reject code
this software platform one of the tools used for taking calls. it requires extension number.
Avaya
This internal tracking spreadsheet helps support agents monitor precise healthcare product pricing units
Units of Pricing
This internal team is responsible for updating DIN pricing and drug cost adjustments
Drug Ops Team
This is where a pharmacy goes to purchase its drugs and devices, with examples including McKesson and K&F
Wholesalers / Suppliers
This a system where a contact center agent creates a case for a pharmacy call
Salesforce
This interface is utilized by support agents specifically for Inquiry & Pharmacy Management
Payer Portal
This specific programming environment is strictly required on the PC for ECS-Void to function properly
Java
This team interacts directly with insurance companies and handles high-level contact center escalations
Client Services Team
This entity will pick up some of the drug cost, the dispensing fee, and the charge for a doctor's visit
Provincial Health Care
This is the vital first action a support agent takes on a calling pharmacist before looking up a claim
validating the caller
This specialized emulation software tool is required under the "Access" list for pharmacy operations
CAIL Plus
This spreadsheet is kept open alongside the Units of Pricing sheet to track core system data buffers
Buffersheet
This specific chat channel is where the business readiness prime or team manager posts official updates
HBM - Operational Updates