Plan and Manage Meeting
Organise Personal Work Priorities
Apply conflict and grievance resolution strategies
Coordinate Work Team
Maintain Performance and Provide Feedback
100

This document outlines the topics to be discussed during a meeting.

What is an agenda?

100

This tool helps you decide which tasks are urgent and important.

What is the Eisenhower Matrix?

100

A disagreement between two or more people in the workplace.

What is conflict?

100

The process of organizing people to work together to achieve a common goal.

What is team coordination?

100

This process involves monitoring, reviewing, and improving employee performance

What is performance management?

200

This record summarizes discussions, decisions, and action items from a meeting.

What are meeting minutes?

200

This means assigning appropriate tasks to another person while remaining accountable.

What is delegation?

200

A formal complaint raised by an employee about a workplace issue.

What is a grievance?

200

This person assigns tasks, provides direction, and monitors team performance.

Who is the supervisor or team leader?

200

These goals are Specific, Measurable, Achievable, Relevant, and Time-bound.

What are SMART goals?

300

This is the minimum number of members required for a meeting to conduct official business.

What is a quorum?

300

This type of feedback helps employees improve their performance.

What is constructive feedback?

300

This conflict style focuses on winning at the other person's expense.

What is competing?

300

This should be resolved quickly to maintain a productive work environment.

What is workplace conflict?

300

This document is commonly used to evaluate employee performance.

What is a performance appraisal form?

400

These items identify who will complete a task and by when.

What are action items?

400

This involves reviewing your own work to identify strengths and areas for improvement.

What is self-assessment?

400

This process involves a neutral third party helping two sides reach an agreement.

What is mediation?

400

These are used to monitor progress and discuss work issues.

What is team meetings?

400

This model stands for Situation, Behaviour, and Impact.

What is the SBI Feedback Model?

500

These rules help meetings remain respectful, organized, and productive.

What are meeting ground rules?

500

This process involves regularly checking progress toward goals.

What is monitoring performance?

500

This conflict style involves giving up your own concerns to satisfy another person.

What is accommodating?

500

This helps departments work together to achieve organizational goals.

What is coordination?

500

These standards define the expected level of employee performance.

What are performance standards?