Credit Card Knowledge
This is the smallest amount required each month.
What is the minimum payment?
You should never reveal this before authentication.
What is account information?
This has to be verified before requesting a card.
What is mailing address?
The location where POA information can be found.
What are the account notes and the alerts?
The maximum amount a customer can use on their card.
What is the credit limit?
True or False: A customer has 2 chances to provide an the correct name listed on the account before you can select Pass or Fail.
What is false? (Customer has 3 chances)
True or False: You can waive a fee or interest charge on a past due account if the payment is pending.
What is False?
To manually enroll a customer in Online Banking you must do this in Blue Zone after locating their RM profile and verifying that they are not already enrolled .
What is:
Go to RMIA
Paying your balance in full each month can help you avoid paying this.
What is interest?
Two conditions must be met before discussing account information with a customer who came through TD ASAP.
What is pass name verification and the authentication status in workspace must reflect "Authenticated?"
Name the steps for card activation.
What is:
Authenticate customer
Check that customer meets all rules and qualifiers
Check if the status code CV status description CRV is present
Perform Step Up
Go to Activate Card workflow
Read disclosure
A customer made a payment today but their current balance has not updated yet. Give one reason why.
What is the payment is still processing/ hasn't posted yet?
True or False: the customer can only have one attempt to provide their security code (CVV) for step up.
What is True?
A customer is requesting for a payment reversal after the payment ha been posted for 3 business days. What should you do?
What is explain that payment reversal requests can only be made after the payment has been posted for 10 business days?
A pending transaction reduces available credit but is NOT included here until it has posted.
What is current balance?
When completing failsafe, if the phone number provided does not come up verified or did not meet criteria, what is the next step?
What is review customer account to see if the phone number is on file and has not been changed in 20 days or less?
This is where you would check to see if the customer has a balance transfer promo offer.
What is: Alerts, Product tab, Balance transfer workflow grid, account notes?