Acronym Soup
This dynamic protocol is responsible for handing out IP addresses on the network.
What is DHCP?
A panicked user calls to say their screen is pitch black, only to discover this specific button was never pushed.
What is the (monitor) power button?
This peripheral device frequently stops tracking properly because its "laser" is obstructed by desk crumbs or pet hair.
What is a computer mouse?
This is the name of the agency we work for every day.
What is the Employment Security Department?
Officially adopted in 1989, Washington produces more of this crisp fruit than any other state in the country.
What is the apple?
A Local Area Network, like the one connecting computers within an office building, goes by this three-letter acronym.
What is a LAN?
This retractable tray on older desktop towers was famously confused for a retractable coffee cup holder.
What is the CD/DVD-ROM drive?
Before the era of solid-state drives, these spinning magnetic storage disks were notorious for the "click of death."
What are Hard Disk Drives (HDDs)?
This Washington city serves as the state capital and agency headquarters.
What is Olympia?
Washington holds the unique distinction of being the only U.S. state named after this type of historical figure.
What is a President?
This Microsoft Tool is traditionally used to deploy software, manage updates, and image our endpoints.
What is SCCM (or MECM)?
The universally prescribed first step for any glitch, formally known as a power cycle.
What is a reboot (or turning it off and on again)?
Spilling a morning beverage on this input device results in primarily sticky keys and an immediate replacement request.
What is a keyboard?
When a citizen wants our data, they submit a request via a PRR, which stands for this.
What is a Public Records Request?
This aerospace company's massive final assembly plant in Everett holds the record as the largest building in the world by volume.
What is Boeing?
If a user submits a ticket saying their "VPN" is down, they are referrring to this secure connection method.
What is a Virtual Private Network?
A user unplugs this specific, often-blue cable from the wall, taking down their network connection in the process.
What is an Ethernet cable?
This metallic gray paste sits between the CPU and the heat sink, often turning to dust on decade-old machines.
What is thermal paste?
This three-letter acronym refers to the secure enterprise infrastructure that connects ESD with the rest of the Washington state government.
What is the SGN?
Flowing right between Wenatchee and East Wenatchee, this massive waterway is the largest river in the Pacific Northwest.
What is the Columbia River?
We use these (abbreviated GPOs) to enforce security settings.
What are Group Policy Objects?
Users often treat this temporary holding area as a permanent filing system, and panic when it gets emptied.
What is the Recycle Bin?
Also know as an RJ45, this small plastic connector is notorious for having its locking tab snapped off.
What is an Ethernet plug (or network jack)?
This is the standard operational term for the complete lifespan of a state-owned device, from procurement and deployment to surplus and disposal.
What is the hardware lifecycle?
This towering Cascade volcano is the most glaciated peak in the lower 48 states.
What is Mount Rainier?