Leading Change
This company moved from DVD rentals to online streaming
What is Netflix?
Employee-of-the-month awards and public appreciation are examples of this
What is recognition?
A team is built on this
What is trust?
The 20 to 30% drop in performance during change is called this
What is the performance dip?
This rival company launched phones with more advanced features
What is Kiwi?
Making changes to a company's technology, structure or strategy is called this
What is organisational change?
Rewards should be fair, transparent and linked to this
What is performance?
Right person + right task equals this
What is sustainable transformation?
This matrix shows who is Responsible, Accountable, Consulted and Informed
What is the RACI matrix?
The Ki2000 could do this
What is project images onto a surface?
Employees accept change more easily when leaders explain this
What is why the change is necessary?
Giving employees decision-making authority and ownership of their work
What is empowerment?
Giving responsibilities according to people's skills
What is delegation?
Plan-Do-Check-Act
What is the PDCA cycle?
BCM hires graduates from top science and technology universities through this programme
What is the graduate recruitment programme?
When leaders follow the new practices themselves, they are doing this
What is leading by example?
Coaching, mentoring and listening to concerns are all forms of this
What is employee support?
Team members support each other, one of the four qualities of a positive work environment
What is cooperation?
Recruitment, training, development, retention and this strategy that identifies future leaders
What is succession planning?
A recruit who completed the graduate programme six months earlier had been with BCM this long
What is three years?
Fear, uncertainty and this are why employees resist change
What is their comfort zone?
This Microsoft CEO promoted collaboration and a growth mindset
Who is Satya Nadella?
Trust, collaboration, communication and this make up the four parts of building a team, and it means everyone knows what is expected of them
What are clear roles?
Before change, setting these types of goals, aligned with strategic objectives, is the first step of the planning phase
What are SMART goals?
A graduate stuck in an admin job with no R&D role shows BCM lacked this
What is a clear career path (or internal promotion opportunities)?