Ticket Clinic
Untangling the Web
UNI'd to Know
Pay to Play
Can't Forgo the Orgo
O Misc. G
100

You would ticket this person to update an ACH payment

Who is Diane

100

This type of website build can not have associated domain emails

What is a Landing Page

100

This ticket type is the highest form of urgency and should be responded to day of

What is Priority

100

A place the client will need to access regularly if they are running a FB Lead Generation campaign

What is the Leads Center

100

These 3 products qualify the client for a comped PowerPage

What are GBP, LME and GCA

100

This city is currently home to OMG HQ

What is Davie

200

You would ticket this person to add a comped Powerpage

Who is Josh Early

200

We use this Content Management System to develop our websites

What is WordPress

200

If a GBP is having trouble getting verified, this state path will create the task for our optimization specialists

What is Take Action > Determine GBP Issue > Create GBP Support Ticket

200

Facebook Ads clients are charged by this

What are impressions

200

The 3 known Google Local ranking factors

What are Relevance, Distance and Prominence

200

This current OMG employee was the first "Digital Marketing Specialist"

Who is Shauna

300

You would ticket this person to change/add organic KW's

Who is Anthony

300

Our Webworx product downgrades to hosting after how many months?

What is it does not, it is indefinite.

300

A DMS can add feedback regarding upcoming posts for GBP/LME here

What is the Fulfillment Section in UNI

300
Responsiveness rate, as calculated by LSA, is this formula

What are charged calls over total calls


300

These are the 2 goals of the FB Pro product

What are brand awareness and engagement

300

This person has the most personalized Slack emoji's with 6

Who is Sheriff Domond

400

You would ticket this person to gain CTM access

No one, it's a state 

400

This is what Realtors use on their website to show their listings

What is IDX

400

If a client needs to make any update on their listings, we use this UNI take action

What is the Update Business Information take action state

400

If a clients Google Ad budget is $2500, their management fee to OMG would be this amount

What is $899

400

This is the maximum distance allowed for SAB's on Google

What is a 2-hour driving distance from the verified listing location

400

The date of the next OMG event

What is March 11
500

You would ticket this person to edit copy after it has been approved

Who is the copywriter on the account

500

The web development process begins only after this state has been checked off

What is Verify Domain Parameters

500

You can find a clients Location ID and Map URL here

What is the Google Locations widget

500

The 4 LSA Ad ranking factors

Radius, Responsiveness, Reviews, and Bid

500

Google uses this term to account for extra snippets of text that display within a Business Profile in a local Google search result

What are justifications

500

These 2 companies joined forces to create what we know today to be OMG National

What are The Original Marketing Group and National Telephone Message Corporation