Abbrevations
What does BTE stand for?
Behind the ear
How long do Hearing Aids last?
5-7 years depending on daily cleaning and regular maintenance checkups
TRUE or FALSE
You can tell the patient, “I’m just in the scheduling department.”
FALSE. Don’t say “just”.
How much is a Hearing Evaluation?
Complimentary - FREE
What does BC-HIS stand for?
Board Certified Hearing Instrument Specialist
What it IIC?
Invisible in Canal
How long is a Hearing Aid warranty?
Most Hearing Aids can come with a 1-3 year warranty. They can purchase an extend warranty.
TRUE or FALSE
You can cold transfer to an office.
Only to the Starkey people. NO ONE ELSE.
How often should you get your hearing checked?
Every 6 months to a year
What does PSC stand for?
Patient Service Coordinator
What does CIC stand for?
Completely in Canal
What happens at the complimentary hearing evaluation?
Otoscopic Exam, Tone test, Bone conduction test and speech Recognition
The specialist will go over results, show the area that is not able to hear, show and demo products available, and answer any questions.
TRUE or FALSE
It’s ok to tell patients that you schedule for multiple offices.
TRUE
What is the name of the instrument used to look in the ears to determine if ear wax is affecting the hearing?
Video Otoscope (oh-tuh-scope)
What does AuD. stand for?
Audiologist; Doctor of Audiology
What does ITE stand for?
In the Ear
How much are our hearing aids?
They all start at $995 and they go up from there based on your hearing loss. This is for all models - the MicroChip is the same in all types.
TRUE or FALSE
All hearing aids have batteries.
TRUE, all of our hearing aids have batteries.
How long does a Hearing Evaluation take?
About an hour (even if you schedule the appointment for longer/shorter than an hour).
What is Alex Denny's title?
National Customer Care Manager
What does RIC stand for?
Receiver in the canal
Do we work with all types of HA’s?
We can look at and try to fix any type but we may not be able to program them. Offer to schedule an appt so they can speak with the specialist about their options.
TRUE or FALSE
We service other brands of hearing aids.
TRUE, we can service every type of hearing aid, but we cannot always program them. We would have to take a look at the hearing aids to let you know if it’s something we can help with.
A patient’s trial period for hearing aids is how long?
Typically Hearing Aids have a 30-day trial period. Some ads advertise a “10-day Challenge”, in that case we ask they try them for at least 10 days but they get up to 30 days total.
Who is Bill Austin?
The founder,owner CEO of Starkey Technolgies.