CAP
These four, which can all be accessed from Control Central, must be reviewed on every call.
What are the Customer Contacts, Alerts, Premise Notes, and Account Financial History zone?
The amount of hours a 100 watt bulb burns to equal 1 kWh.
What is 10 hours?
Residential customers are billed this often.
What is bimonthly?
This is where you find the days in a particular electric bill period.
What is Bill Segment Page / SQ Details Tab?
This is where the current Electric and Water Rate Factors can be found.
What is the CIS Bulletin?
This is where verification from a landlord that a new tenant resides at a property with a high balance is notated.
What are the Premise Notes?
An electric rate factor that recovers the cost of the credits extended to Low Income Residential customers
What is the Electric Subsidy Adjustment (ESA)?
The Bill Cycle window is open for this period of time.
What are 3 business days?
This is where you find the Total Generated Charges for a bill.
What is the Bill Page / Main Tab?
This type of bill is automatically generated after the Bill Cycle window closes.
What is On Cycle Bills?
This is required for any inbound or outbound contact with a customer.
What is a Customer Contact?
CRPSEA RCA
ECA IRCA
ESA VEA
VRPSEA
What are the Electric Rate Factors?
This is the smallest charge a residential customer may receive and is currently $10.00 per month.
What is the Minimum Charge?
This is the Page that provides the electric and/or water consumption history.
What is the Read History Page?
This is equal to 8 HCF.
What is the monthly Tier 1 water allotment for Residential customers?
These are placed on the dashboard to notify of important information.
What are Alerts?
This is the Tier 1, Zone 2 allotment for electricity.
What is 500 kWh?
This is the status once a bill segment is correct and sent to the customer.
What is Frozen?
This is Page where the Register Quantity, Read Type, and Meter Configuration ID can be found via the Read Details Tab.
What is the Bill Segment Page?
This is the City Utility Tax rate in LA for
Residential Electric
and
Commercial & Industrial Electric.
What
10%
and
12.5%?
This initial Page and Zone will tell you the Service Agreements and the Service Points a customer is signed for in a quick shot.
What is Control Central Page / SA Premise List Zone?
The second and third tier allotments are based on these.
What are the customer's lot size, temperature zone, and season?
This is a monthly fixed charge based on the highest recorded monthly usage calculated annually.
What is the Power Access Charge (PAC)?
This is where the Power Access Charge is found for a specific bill, along with the Tier it was calculated in.
What is Bill Segment Page / Calc Lines Tab?
This is where to locate the Rate Schedule for a meter.
What is the Service Agreement Page?