Metrics
The # cap for UP.
What is 10?
With the 2019 Q2 Apple Trade In Trade Up customers can save this much $ via monthly bill credits.
This basic helps with getting to the root issue, confidence in the expert, helps you provide a true resolution and helps CRT.
What are probing questions?
Port out final bill expectations.
What is "not prorated, charged through end of cycle that they are in, full EIP/JOD balances."
The name of the frog native to Puerto Rico
The # to hit 125% to goal for NPS.
What is 85.59?
2019 LG Activate and Save promo gives a discount of this amount off of a device if a customer adds a new line.
What is $310?
Things you look for when deciding what to offer.
What are overages, older equipment, any new lines or recently cancelled lines, what type of equipment, etc?
A customer is on JOD and doesn't want their device anymore. This is what they'll be responsible for if they turn the phone in early.
What is the lease balance, but not the purchase price?
The number of years in a row T-Mobile has earned a spot on the world's most ethical companies list by Ethisphere.
What is 11?
The # to max P&L.
What is $60,000?
Rate plan and AAL requirements for the 2019 Q2 Alcatel 3T On Us offer.
What is 2gb and 1 AAL?
The 2 parts of an assurance of help, and their impact.
What is the what and the why? Answers will vary for part 2.
You need to be talking to this person when getting the email to move EIP to the new account.
Who is the BRP or auth user on the new BAN?
Only the account holder and authorized users from the destination BAN can request the e-signature be resent or the email be changed.
According to his elementary school principal, this 1994 title character of an Oscar-winning movie had an IQ of 75.
who is Forrest Gump?
The # to cap FCR.
What is 85.33%?
For a limited time, customers who buy two new Samsung devices (Galaxy S10e, S10, or S10+) on EIP get one Samsung Galaxy S10e for free OR get $750 off one Samsung Galaxy S10 or S10+ (via monthly bill credits).
They need to add this many lines to qualify.
What is 1 for existing customers, 2 for new customers?
3 things to go over during a visual audit.
Answers will vary, but what are any overages, due date/past due bill, tenure?
3 changes that you're allowed to make same day.
What are:
This talking lemur adventures with the Kratt brothers, and often hangs out in animal junction.
Who is Zoboomafoo?
The # to cap DDC.
What is 86.4%?
To qualify for a 3rd line on a 55+ plan when did the rate plan have to be in effect to qualify?
Customers have to be on a qualifying 2-line T-Mobile ONE Unlimited 55+ Voice plan before November 2, 2018.
The newest 360 basic and the impact.
What is "acknowledge customer effort"?
Answers will vary for pt 2.What is:
Customer did not apply for or did not complete a T-Mobile service agreement, including AAL.
OR
Usage and equipment purchase is not found on account.
A newly engaged couple, Brad Majors and Janet Weiss, experience a life changing evening in this city.
Where is Denton, Ohio?