Forms and Processes
This form, found in the sales tool, is signed by a current Ritter customer when adding/changing services.
What is an ICN?
This Transaction Type, found in the Pricing Tool, is used to denote that a potential new customer is located inside a suite of buildings in which Ritter facilities are present.
What is Existing: Multi-Tenant?
This word is used to denote where the customer's equipment and the ISP network meet.
What is Demarc?
This Lead Status is used to signal to managers that the lead may not belong to Small Business group.
What is "Transfer to Enterprise"?
This type of internet product is typical for SMB customers, in which the maximum download speed and upload speed are asymmetrical.
What is Designated Internet?
This Document Type is selected when adding a service to an existing customers account and NOT CHANGING the contract term/expiration date.
What is an Amendment?
This tab, found in the Ritter Order Packet, summarizes details about the customers phone services, features, and numbers to be ported from their current carrier.
What is the CLEC Detail Sheet?
This technology (Used in Ritter Managed Voice products)allows allows signaling used for initiating, maintaining, and terminating real-time sessions that include voice, video and messaging applications.
What is SIP? (Session Initiation Protocol)
This Enterprise product is used to provide direct connectivity between multiple sites.
What is Metro-Ethernet?
This is the method of distributing phone calls from a single phone number to a group of phone lines, based on availability.
What is Hunt Group?
This department must review all NexTV opportunities prior to being turned over to Service Delivery Coordinator.
What is Sales Engineering?
This sales tool selection is used to charge the customer an additional programming fee based on the seating size of their establishment.
What is Fox Sports Occupancy Rate?
This technology allows a single Fiber Optic strand to be split to serve multiple end users in a geographic area.
What is PON? (Passive Optical Network)
A category of telephone system that is sold by Enterprise Reps currently. A SMB Rep may engage them if the customer is interested in a replacement.
What is PBX? (Private Branch Exchange)
An unchanging address that is manually configured for a particular device. Must be purchased from ISP.
What is a Static IP?
This person is responsible for following up and maintaining the customer relationship after installation.
What is the BAR? (Customer Care, Business Account Rep)
Any ETF's that Ritter agrees to pay on the customer's behalf need to be placed in this cell in the Pricing Tool.
What is Competitor Contract Buyout?
A contract between a service provider and the end user that defines the level of service expected from the service provider.
What is an SLA? (Service Level Agreement)
This type of customer typically includes apartment buildings, nursing homes, and condo associations. These fall under the Enterprise group.
What is a MDU? (Multi-Dwelling Unit)
This piece of equipment is used to provide extended Wireless Coverage in a customer's business.
What is a WAP? (Wireless Access Point)
This team is engaged if a customer has potential need for Data Backup, Disaster Recovery, or Security.
What is the Hosted Solutions team?
This page is used when additional cabling/equipment sales are required to provide service to customer. It provides a markup baseline for sales to quote to customer.
What is Engineering Request form?
General term used to describe Ritter telephony/network equipment that is fixed at customer location.
What is CPE? (Customer Premise Equipment)
This person should be contacted if you receive a lead and are not sure who the rightful lead owner or assigned rep should be.
Who is SMB Manager, Trevor Jines?
This product is useful for a VOIP customer looking for increased call-routing capabilities from their phone system.
What is Premium Auto Attendant?