Awkward Phrasing
True or False: This statement is grammatical. "we're so sorry your going through this!! can you give us a follow and we'll share the next steps over DM? "
False. "your" should be "you're"
True or False: Intros and Outros are required for all tweets
False (but they're useful when we want to match the user's sentiment)
Is this emoji 😓 acceptable to include in our tweet if the user sentiment is neutral?
Yes
What's the best word to replace "bug"? (e.g., thanks for reporting this bug!)
issue, technical issue, problem
Which outro best fits this tweet? "we recommend reviewing the articles previously shared to learn more about our policies and requirements"
A. hope this helps!
B. let us know if you have other q's
B. let us know if you have other q's
Is this the correct way of writing this phrase "Creator support"?
No, it should be "Creator Support."
How can we make this statement more concise? "if you're wanting to change your linked AdSense account, we recommend checking this out for more info on that."
Note: There are two answers.
Replace "if you're wanting to change" to "if you want to change"
Remove: "on that"
Which intro would you use to respond to this user? "@TeamYouTube hello TeamYouTube, i have been waiting for more than 4 weeks, but still error in step 2 setting up google adsense, please help, thank you"
A. sorry to hear about this
B. thanks for reaching out!
A. sorry to hear about this
What guideline is this tweet not following? "thx for reaching out, we're going to look into this & will reach out soon w/ an update"
Word Repetition
Which phrase from the below statement would you consider "awkward phrasing"?
if your channel was deleted by you, this action is permanent & we won’t be able to reinstate it: https://goo.gle/3b3BInw but if you were moving it to a Brand Account, can you share the date and time when it happened?
"if your channel was deleted by you"
What's the recommend intro for the question "Q: I have over 500 subs but I didn't get access to the Community tab. Why?"
A. congrats on gaining 500 subs!
B. congrats on your achievement!
A. congrats on gaining 500 subs!
True or False: Listing/Bullet point (1️⃣2️⃣3️⃣4️⃣) emojis are okay to use in negative sentiment tweets.
False. If the sentiment is negative, it's best to avoid emojis.
What made this sentence ungrammatical? "mind sharing your channel URL w/ us, so we can take a closer look at this 🔍"
Comma before "so" and there's no question mark at the end of the sentence
User has been rejected from YPP 5 times. We've asked them to appeal, and their response was "I have done it, but no result". What's the best opening for our next reply?
A: we know this is important to you
B: totally understand your frustration
B: totally understand your frustration
What do we do when we don't have a CR available in the repository doc?
look for other resources and copy/create an appropriate reply