Summer PK
This shower oil includes poppy seeds to give a light exfoliation.
What is Argan Dragon
A customer comes in looking for a product that can both brighten and moisturize. What shower oil would you recommend?
what is minamisoma.
This character from the popular 1984 film, "Gremlins," is the most perfect lil guy that ever existed.
Who is Gizmo.
what is always.
This shower oil includes rapeseed oil that comes from a city for which the product was named.
What is Minamisoma.
A customer comes in looking for a creamy and softening type of moisturizer. What shower oil could you recommend?
What is coco loco.
A customer comes in to stock up on king of skin and is super extra disappointed to find out it was discontinued because it was the first Lush product they ever used years ago. What might you do to make this right for the customer and create a positive experience? Try to list some DIWHA techniques.
be authentic, listen, tailor the experience, and make their day with samples and demos of new products we have that have similar effects as king of skin.
what are the FOUR sub-points of "Customer Comes First?"
what is tailored experience, listen, authentic, and inclusive.
Lather up a lullaby with this softening and soothing oat milk and lavender soap.
What is sleepy soap.
A customer with extremely dry skin is looking for a whole new shower regimen. They currently have sunburn on their back, but are also looking for products they can continue to use for their dry skin after the sunburn fades. Give me a 3 piece regimen (I'm thinking of at least 2 new products!)
A customer comes in looking for a new hair routine. They are very interested in changing to completely naked items. They have pretty normal hair, not oily but not super dry. They're allergic to nuts of all kind. They would like to add some volume to their hair. Recommend a 3 step hair regimen and explain your answer.
The habits list that you should never be prescriptive. What should you do instead?
what is tailor experiences.
This body scrub is named after phenomena of auroral activity in the night sky.
What is aurora borealis.
A customer loves the idea of a naked shower oil but is allergic to almond oil. What shower oil are you NOT going to recommend?
what is argan dragon.
Build a regimen around comfort zone shower bomb. The customer want to use it really badly but they also have dry, eczema prone skin. Build them a regimen around it. They're allergic to nuts.
comfort zone, dream cream, coco loco
What are the 3 main categories of DIWHA (not including the habits)
what is customer comes first, we are excellent, and I am empowered.
This new product includes an ingredient that is known to contain a natural source of antioxidants and AHA (alpha-hydroxy acid).
What is easy peeler body scrub.
Márk is an avid (original) ocean salt user. He loves how deep of a scrub it is and how bright it smells. He's going on a business trip and is interested in lowering his amount of liquids and wants a naked alternative to ocean salt. What is your recommendation and why?
what is aurora borealis. fine sea salt and sugar, lemon
Marianne will make up a scenerio!
idk
assume/get curious, say no/make it right, be prescriptive/tailor experiences, be too busy/engage, let 'em see you stress/be positive, take it personally/lead it empathy.