4 MSB
What is the first process;
hint: 2 step process.
Greet- Get a name give a name
Personal or Business
how much is the first line of service on 1 line 1st res ponder basic plan? with and without auto pay.
Auto-pay 55
No Auto-pay is 60
Name the 6 Ways to get a box
Line link
Watches
Sync-Up
Tablets
Voice line
Hot spot
What time does the store open and what time does the store close?
10 mins before posted times
10 mins after posted signs
How long is the term to finance accessories?
12 month.
What is the second process in the 4 MSB process.
Thank customer for tenure and complete a full Z-Audit
Which line does the 50% off start on the 1st responders plan?
The second line.
Because this customer is getting an iPhone I
need to bring a apple watch out with it.
As a mobile expert downtime procedures consist of which of the follow... (Choose all that apply)
A. Cleaning (wiping windows, sweeping, cleaning pods, take out trash, etc)
B. Ship out phones
C. CPNI Sweeps
D. Make outbound calls
E. Stand around and do nothing but complain
A,C,D
What is the maximum purchase amount for accessories on EIP?
$250
Oh! so your not about of t-mobile
Lets run your credit so we can see what we can do for you.
Run the app and close the sale!!!!
on the first res-ponders plan how many lines qualify for the Samsung promotion?
up to 12 lines.
True or False:
A well-qualified customer has to pay 50% down for total accessory purchases over $100.
False. They only need to pay 50% down for accessory SKUs that are over $100 not for total purchases over $100.
As a mobile expert at minimal I am to have _____ appointment(s) per day.
1 at least
How much will a well-qualified customer pay monthly for a total purchase amount of $250 that includes a $150 speaker?
$250 – $75 (half down on speaker) = $175 / 12 months = $14.58 per month
A customer can get $50
when they refer a friend to you.
what are the qualifications for the first res-ponders promotion on service and galaxy phones?
first res ponders verification and plan and no trade in necessary.
How many BTS does a T-Vision get you?
2 BTS
As a mobile expert if I have 2 absences or 3 late arrivals I should be prepared for....
A. Verbal Warning
B.Written Warning
C.A Final
D. Termination
B. Written Warning
How much will a well-qualified customer pay for a total accessory purchase of $275?
The taxes plus $25 which is the difference between the max finance amount
of $250 and the total purchase amount.
At the End of Transaction what must i mention to the customer
you ask the customer if you exceeded their expectations and mention the survey.
choose all the first res-ponders....
A. Police Officer
B. 911 call center rep
C. Fire fighter
D.Nurse
E.EMT
F. All of the above
A,B,C, and E
What is the spiff for T4B Leads ?
for every lead closed rep get $5
where are appointments supposed to be inputted on a daily basis?
CRMLite
what is the screen protector spiff?
$5 pay out per screen protector sold with 55% accessory attachment.