Consumer Search
If a customer can't get an answer to their question on a Brand's website, where will they often bounce back to?
What does SEO stand for?
Search Engine Optimization
What is a common phrase heard when you're on hold with support?
Your call is very important to us - please say on the line, your time is important to us, etc
Where can you find the Corporate Pitch Deck?
Guru
What is Yext's weekly company all hands called?
Manifesto
When you type "best" into a query in Google, what star rating (and above) populates in the results?
4 stars (or higher)
How quickly do the majority of Yext Location Listings sync with publishers?
In real-time/immediately
What does CSAT stand for?
Customer Satisfaction Score
What is the primary way Yexters communicate?
Slack
Who is Yext's CFO?
Steve Cakebread
What is the primary way Google uses to monetize the Customer search journey?
Google AdWords
What is one value proposition of Site Search?
Less churn, better engagement, more conversions
What is a large global brand that currently uses Yext Support Answer to help customers fix their Ice Makers?
Samsung
What platform does Yext use to provide onboarding and ongoing learning through videos and exercises?
SalesHood
What is the name of Yext’s user conference?
Onward
What type of search did Google use in the late 90's and most websites still use today?
Keyword Search
What is one business objective Marketing Leaders care about? (Hint: There are a total of four)
1. Acquire more business
2. Boost customer retention & lifetime value (CLV)
3. Improve conversions & digital performance
4. Do more with less
What is one business objective Support Leaders care about? (Hint: There are a total of four)
1.Increase Customer Satisfaction (CSAT)
2. Reduce inbound case volume
3. Reduce case resolution time
4. Reduce internal information silos
Where can you find a library of Yext customers to see what products they've purchased, see their live Answers/Pages experiences, and more?
The Yext Deal Win Site
What is Brian Distelburger's preferred mode of transportation?
Motorcycles
What does SERP Stand for?
Search Engine Results Pages
What are two of the four Marketing Answer Solutions Yext currently offers?
1. Location Listings
2. Reputation Management
3. Site Search
4. Location Pages
What is Agent Desktop Search?
An internal search solution that helps your agents find instant answers in their portal as they guide customers in troubleshooting issues
What tool can you use to listen to discovery, demo, and other client calls?
Conversational Intelligence