COVID
KNOW YOUR TEAM
NAME THAT ERROR
BILLS BILLS BILLS
POP CULTURE
100
To help customers impacted by COVID-19 our company decided to make a program to help out it's policyholders.
What is 15% Giveback?
100
When asked, where is your dream vacation, this person stated Australia
Who is Colleen?
100
Agent removes a vehicle DAPC from a NY policy without verifying the date of the FS6.
What is effective date error?
*Will accept DMV error*
100
This is the bill received when a customer cancels with a remaining balance.
What is earned premium?
100
POPULAR R&B ARTIST WHO TOPPED THE CHARTS IN 2004 WITH HIS HIT ALBUM CONFESSIONS
Who is Usher
200
Due to COVID19, this call type is currently the most popular?
What is billing?
200
After this quarantine, this person stated they are going anywhere their kid(s) cannot go?.
Who is Keandra?
200
Texas PH calls to add a 2020 Nissan Sentra with liability only despite there being a lienholder. The agent attempts to coverage counsel but the agent still declines. The agent adds the vehicle with liability and ends the call.
What is PLOG error?
*Will accept Requirements error*
200
THIS FACE IS COMMENLY USED WHEN EXPLAINING WHAT PAYMENT PLAN
What is 5 pay plan?
200
GOOSEBUMPS, DOUG, ALL THAT, ARE YOU AFRAID OF THE DARK. ALL AIRED ON THIS POPULAR TV NETWORK
What is NICKELODEON?
300
PH indicated he/she isn't working anymore due to COVID19. How do we proceed to help alleviate PH's concern?
WHAT IS COVID-19 USAGE UPDATE?
300
Many people may not know this but, I have a secret talent of typing over 90 wpm
Who is Colleen?
300
WHEN CONDUCTING A CALIBRATION WITH NEW AGENTS AND THEY ALL MISS THE SAME ERROR. WHAT IS THE COMMON RESPONSE ON WHY THAT IS
What is.......................
300
When a bill has already been invoiced but the PH makes an endorsement, the following bill will usually be....
What is prorated?
300
WHAT DO THESE COMPANYS HAVE IN COMMON: DIARY QUEEN, FRIUT OF THE LOOM, HELZBERG DIAMONDS, DURACELL
What is BERKSHIRE HATHAWAY?
400
This business use is typically not acceptable, however, due to COVID we are allowing coverage for this, when the customer states they had a job function change.
WHAT IS DELIVERY?
400
After this quarantine, the first public place I am going is to the waterpark
Who is Christine?
400
Agent advises of a non-deductible for glass when the customer carries MBI.
What is Coverage: Gave Incorrect/Incomplete Info?
400
On military pay plan, this is the only acceptable way to pay.
What is EFT?
400
THIS POPULAR SAYING ORIGINATED FROM A GEICO COMMERCIAL THAT RELATES A DAY OF THE WEEK AND INCLUDES A POPULAR ANIMAL AS ITS SPOKESPERSON
What is .....GUESS WHAT DAY IT IS.......... HUMP DAY
500
The 15% Giveback credit only applies to the physical damage coverage for this states ceded policies?
What is North Carolina?
500
After this quarantine, the first public place I am going is to a great restaurant with a full bar.
Who is Stephen?
500
Agent fails to offer MOAT.
What is Privacy: Failed to Verify and/or Protect PH Info?
500
Oh no! A double payment was taken from the customer, both via check. What needs to be done to refund the customer.
500
THE UNICORN IS THE NATIONAL ANIMALS FOR WHICH COUNTRY
WHAT IS SCOTLAND