Effective Feedback
Definition: Helpful information that is given to someone to say what can be done to improve a performance, product, etc.
What is Feedback
7 habits of highly effective people
Who is Stephen Covey
Ignoring
Pretend
Selective
Attentive
Empathic
What are Levels of Listening
Yoga, massage, listening to music, meditation, visualization, and affirmations are all examples of these techniques.
What is Relaxation
Use this conflict mode when there is little time, the outcome is not of critical importance to you, and the issue is simple but moderately serious.
What is Compromising?
“Stating expectations rather than expecting employees and others to read your mind” is one example of this quality.
What is Candor
Dare to Lead
Brene Brown
This block to effective listening is characterized by thinking you already know what the speaker is thinking and saying without really listening to them.
What is Mind Reading
Eating healthy, drinking plenty of water, regular exercise, and getting 7-8 hours of sleep each night can improve this type of resilience.
What is Physical
This characteristic is at the center of all relationships.
What is Trust?
Definition: Listening attentively with the intent to understand.
What is Active Listening
Leading with Emotional Courage.
Who is Peter Bregman
This block to effective listening is also referred to as “The One-Upper”, in which an individual overrides what the other person is saying.
What is Condescending
Getting married, having a baby, or starting a new job can all cause this type of positive stress.
What is Eustress
Perceived lack of control, threatening a person's status, constant change and uncertainty, perceived lack of fairness, and exclusion can all cause this.
What is Stress
“Great Job making the software presentation during the team meeting this morning!” is an example of this action, which shows people their efforts are noticed and appreciated.
What is Praise.
How to Say Anything to Anyone.
Who is Shari Harley.
Use this type of listening when the topic is very meaningful to you or the speaker or when trust is low in the relationship.
What is Empathic
Techniques for this type of resilience include mindfulness/presence, gratitude, random acts of kindness, laughter, social connection, and journaling.
What is Spiritual
Competing, Collaborating, Compromising, Avoiding, Accommodating
What are the 5 Conflict Modes
In the Johari Window, this square is Not Known to Self but Known to Others.
What is Blind Spot.
Radical Candor
Who is Kim Scott?
This type of question is used to verify your understanding of what you think the speaker just said and paraphrases or summarizes the conversation.
What is Clarifying
28% of stress in the workplace is caused by this.
What is Conflict with Other People
Definition: Interpretation of the same information may be completely different when made by different people.
What is Perception