RPP
What fees must an RPP applicant pay?
Army/Air Force: $0 App Fee, $100 Prepaid Rent Deposit
Navy: $32 App Fee, $100 Prepaid Rent Deposit
How much notice is required to transfer?
30 days
What do we if a resident calls and says they will not be renewing their lease?
1. Ask why (nicely) and see if you can save them.
2. Ask them to come to the office and complete a NTV
3. Ask them to email you from the email address we have on file and include the move out date.
What are the weight restrictions for pets?
1st floor: 100 lbs combined
2nd & 3rd floors: 50 lbs combined
What are the requirements for Renter's Insurance?
Minimum $100,000 in liability coverage for the duration of the lease, with Addison at Hampton listed as an additional interest.
What is an appropriate greeting for any phone call?
Thank you for calling Addison at Hampton. My name is _________, how can I help you?
What must an RPP applicant provide with their application in order to apply?
Letter of Eligibility
What factors determine if there is a transfer fee and how much it is?
Time left in lease and how much notice is given.
How long before a move out should an inspection be scheduled, and when can inspections be completed?
72 hours prior, Monday/Friday 9am-4pm
What charge code is used to charge the Pet Fee for a Cat or Dog?
Pet_Fee- Non-Refundable Pet Fee
*Do NOT use Pet Deposit*
Per the Lease Agreement, how much is the late fee if payment is not received on or before the 5th day of each month?
10% of the balance due for that month
What is the maximum occupancy for a 2 bedroom?
4 people.
Virginia Law permits 2 people per bedroom to a home.
If the current base rent for a home is lower than the RPP rate, which rate is offered to an RPP applicant?
Whichever rate is lower
Under what circumstances would a resident NOT have a transfer fee?
If they have completed their first lease term and provided at least 30 days notice.
What 2 things must the resident receive copies of upon providing their Notice to Vacate?
Completed copy of the NTV and "Things to Know Before You Go"
What is the daily pet fee for visiting pets?
$15 per day
True or False:
Leaseholders can be removed from a Lease Agreement simply by signing the Add/Remove Addendum
False.
If a resident wants to be removed from a Lease Agreement, all Leaseholders must agree and sign the Add/Remove Addendum and the remaining Leaseholder(s) must qualify to stay in the home without the person that wants to be removed.
What information is the most important to obtain during a lead call?
Name and contact information
What 2 things must an RPP applicant provide on move in day?
Move in prorate and Proof of Allotment
True of False:
Pet Fees do not transfer to the new home for an offsite transfer.
True.
Residents moving to a different community must pay all pet fees to the new community. They are not refunded or transferred.
What 2 things do we check for on Military Orders to ensure the resident qualifies to break their lease?
Permanent change of duty station is further than 35 miles away for longer than 90 days.
List the restricted dog breeds.
*Hint* There are 9!
Doberman, Rottweiler, Pit Bull, Chow Chow, Staffordshire Terrier, Bull Terrier, American Bulldog, Cane Corso, and Boerboal Mastiff (or anything that resembles these breeds)
What must we do prior to generating a Lease Agreement to ensure the Special Stipulations Addendum for Prepaid Rent is generated for conditionally approved applicants?
Charge the Prepaid Rent Deposit to the account
True of False:
The Reservation Fee is refundable under certain circumstances.
True
The Reservation Fee is refundable if the resident is within 72 hours of approval, or in some situations with manager approval.
How do you ensure the RPP Addendum is generated with the Lease Agreement?
Go to Profile > Lease Doc Info > Rental Partnership Program > Select "Yes" > Save
What fee must the resident pay to the new community for an offsite transfer?
Reservation Fee
True or False:
All residents who choose Option B for Early Termination (Rent Responsible) are charged the Turn Cost.
False
Only residents who select early termination and are in their first lease term are subject to the Turn Cost.
If a residents informs the office that their dog is an Emotional Support or Service Animal, what steps must we take?
1. Request documentation from the resident's physician confirming the need for the animal. (We do NOT ask for details on their disability, we only need confirmation that there is a need for the animal)
2. Enter an IR.
3. Provide documentation to the Property Manager for review. They will send it to the Regional Director for approval.
4. If the documentation is insufficient, team will generate a DRV and provide it to the resident for their physician to complete. (The team is NOT permitted to send this form to the resident's physician on their behalf)
5. Resident is allowed 14 days to return the completed form to the Leasing Office
6. Once the pet is approved, enter the pet's information in CRM and generate a new Animal Addendum for the resident to sign. (Do NOT charge any pet fees to the account)
What items need to be reviewed before generating a Lease Agreement?
- Move in date and lease start date match
- Lease end date is a Sunday
- SCRA Waiver reflects correct military status
- All animals and fees are reflected correctly on the Animal Addendum
- The RPP status is correct (if applicable)
-All Leaseholders and Occupants are listed
How can an applicant avoid paying a deposit if they are conditionally approved?
The applicant must have a qualified cosigner/guarantor. The cosigner/guarantor must apply separately, pay an application fee, and be approved by themselves without conditions in order to qualify as a cosigner/guarantor.
True or False:
RPP applicants can apply for a 6 month lease.
False.
RPP Applicants initial lease term must be 12 months.
If one Leaseholder wants to transfer, but the other wants to stay, how do we proceed?
A Leaseholder cannot transfer if any other Leaseholder wants to remain in the home.
However, we can use the Add/Remove Addendum to remove the Leaseholder from the current lease. Assuming the remaining Leaseholder qualifies to stay on their own, the other is now free to conventionally apply for a new home on or offsite.
If a resident is evicted, what is their rent responsible date?
60 days from move out date or lease end date, whichever is later
Explain the policy for Caged/Tanked Animals.
-$100 Refundable Pet Deposit, covers up to 3 pets
-Includes reptiles, amphibians, spiders, (non-venomous) fish, rodents, and birds
-These pets are included in the 3 max pets count
-Fish tanks must be no more than 30 gallons, under 10 gallons are not required to be registered
-No monthly pet rent
What is a 21 Day Notice and how does it impact the resident?
A Notice of Noncompliance sent to a resident when they have violated their lease agreement. The resident has 21 days to remedy the situation or the lease will be terminated on the 30th day.
What are the 2 things you must do when replying to an internet lead from a separate website, like apartments.com?
Change the subject line and delete the lead from the email.
Explain how to break down the rental rate for an RPP applicant on the Letter of Intent.
Base rent: Rate without amenities
Amenities: Listed separately (Ex. Trash $7.99, Storm Water $4.14, Top Floor $10)
List all of the paperwork that must be included when submitting a transfer to the Property Manager for approval.
*Hint* There are 10 things!
1. Transfer Processing Worksheet
2. Transfer Request
3. Transfer Fee Calculator
4. NTV
5. New Application
6. Copy of original credit report
7. Preliminary Inspection Report
8. Carpet Estimate and Depreciation Calculator, if applicable
9. Last 6 months of ledger
10. Work Order/Pest Control History
Under what circumstances would a resident be permitted to give less than 60 days notice?
1. Military Orders (30 days)
2. Early Termination- Lease Settlement (30 days)
3. Transfer (30 days)
4. Director Approval (varies)
How do we handle unregistered pets?
1. Reach out to the resident and inform them that they need to register their pet.
2. If you are able to speak to the resident, they have 1 week to register the pet before it is considered a breach of the lease agreement.
3. If they do not answer, send an email and allow 72 hours for the resident to make contact before charging the pet fees and sending the Unregistered Pet Letter
4. Enter the pet's information in CRM, charge all appropriate fees, and have the resident sign an updated Animal Addendum
How much is the Security Deposit for a Satellite Dish and what must a resident do in order to have one installed?
$50. Resident must sign a satellite dish approval request, which outlines the location, size, installation, and removal of the dish. The request must then be approved by the Property Manager once the satellite company confirms that they can get a signal and follow the specifications on the request form. The deposit is refundable as long as the resident has the dish removed at move out.
Name the 5 detail questions we should ask on every lead call.
1. Size of apartment
2. Move in date
3. Number of occupants
4. Pets
5. Important features